Plan Prepare Protect: Are You Disaster Ready? Disaster Preparedness

Assignment of Benefits Consumer Protection Tips Brochure

 Assignment of Benefits Consumer Protection Tips

An overview of Assignment of Benefits (AOB) and what you should know before signing an agreement. 

Spanish  |  Creole

Consumer Resource Guide

Consumer Resource Guide

A reference of insurance-related agencies and organizations available to help.

Spanish  |  Creole

Disaster Preparation Checklist Brochure

Disaster Preparation Checklist

With the threat of a tropical storm, hurricane or other disaster, preparation is vital.

Spanish  |  Creole

Disaster Recovery Checklist

Disaster Recovery Checklist

There are some immediate, pertinent actions to take to secure your safety and begin your insurance claims process as quickly as possible after a disaster.

Spanish  |  Creole

Flood Insurance - Anywhere It Rains, It Can Flood: The Importance of Flood InsuranceFlood Insurance: Anywhere It Rains, It Can Flood

Learn the importance of having flood insurance coverage in Florida, even if your home is not located in a flood zone. 

Spanish  |  Creole

Flood Insurance - Know What To Do After A Flood Guide

Flood Insurance: Know What To Do After A Flood

Guidance and direction regarding flooding, the flood insurance claims process, and resources to obtain additional flood information.

Spanish  |  Creole

Flood Insurance - Myths & Facts Guide

Flood Insurance: Myths & Facts

Flood Insurance myths and the facts that disprove them to ensure you have properly protected one of your greatest assets.   

Spanish Creole


Food Spoilage Coverage on Your Homeowners Insurance Policy

Food Spoilage Coverage on Your Homeowners Insurance Policy

Frequently Asked Questions regarding homeowners insurance policy food spoilage coverage after a disaster or power outage.

Spanish Creole

Working with a Public Adjuster Consumer Tips Guide

Working With A Public Adjuster

An overview of your legal rights when working with a Public Adjuster and the Public Adjuster's responsibilities.

Spanish  |  Creole

Plan Prepare Protect: Are You Disaster Ready? Logo

For more resources and consumer education materials, please visit the ICA Consumer Education Library.

Disaster Preparedness & Recovery Resources


American Red Cross logo

American Red Cross


Humanitarian organization that provides emergency assistance, disaster relief and disaster preparedness education.


Federal Emergency Management Agency (FEMA)

1-800-621-FEMA (1-800-621-3362)
TTY: 1-800-462-7585

FEMA provides federal assistance before, during, and after disasters. To apply for disaster assistance, call the toll-free helpline or visit


Florida County Emergency Management Directory

Division of Emergency Management

If you need supplies, such as food, water, or ice, please contact your county emergency management for the location of the nearest distribution center. Your county emergency management can provide up-to-date information about shelters and local distribution centers for food and supplies.


National Flood Insurance Program (NFIP)

The NFIP offers flood insurance to help you protect the life you've built and recover more quickly after a flood. The NFIP also offers consumer education materials on flooding and flood insurance at


State Assistance Information Line (SAIL)

Division of Emergency Management

The State Assistance Information Line (SAIL) is a toll-free hotline activated at the time of an emergency to provide an additional resource for those in Florida to receive accurate and up-to-date information regarding an emergency or disaster situation impacting the State of Florida.

Great Seal of Florida - In God We Trust

Florida Special Needs Registry

The Florida Department of Health, in coordination with its county health departments and each local emergency management agency in the state, developed a registry for persons with special needs to register with their local emergency management agency to receive assistance during a disaster. The statewide registry provides first responders with valuable information to prepare for disasters or other emergencies.

After signing up with the Florida Special Needs Registry, visit the Division of Emergency Management Special Needs Registry site for any additional special needs information in your county:


Department of Financial Services

Disaster Resources


Prepare FL

PrepareFL: Disaster Preparedness and Recovery

Do you want to learn how to secure your property before a disaster and recover afterwards? PrepareFL will help understand how to protect your homebase.


Division of Consumer Services Consumer Guide Library

Division of Consumer Services: Consumer Guides Library 

Consumer education materials on disaster preparedness, recovery and general insurance topics.


Insurance Consumer Helpline: We are here for you

Insurance Consumer Helpline 

1-877-MY-FL-CFO (693-5236)

The Florida Department of Financial Services Insurance Consumer Helpline is available for disaster assistance.





Contact the Office of the Insurance Consumer Advocate

Office of the Insurance Consumer Advocate
200 East Gaines Street, Tallahassee, FL 32399
Phone: (850) 413-5923

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