CFO Jimmy's Patronis' Seal

Consumer Assistance

ICA Tasha Carter is here for YOU!

ICA Carter would like to hear your insurance concerns to help resolve your issue and develop solutions that protect and represent consumers’ interests.


Office of the Insurance Consumer Advocate

200 East Gaines Street, Tallahassee, FL 32399
Phone: (850) 413-5923

Follow ICA Carter on social media

Twitter Logo  Facebook Logo   @YourFLVoice

 Twitter   |   Facebook

Stay informed with ICA Consumer Alerts:

Sign up today to receive  ICA Consumer Alerts by email.

Media Inquiries

For media inquiries, please contact:

Denishia Sword, Director of External Affairs


The Florida Department of Financial Services’ Division of Consumer Services’ Insurance Consumer Helpline is able to assist with your insurance concerns and complaints.

  • Difficulties settling an insurance claim
  • Improperly denied claim
  • Uncertainty of your rights as an insurance consumer

The Division of Consumer Services has experienced Insurance Specialists continuously trained and informed in 26 different categories of insurance so they can fight for Floridians in insurance claim disputes and help consumers make informed financial decisions. They will take the lead in working with your insurance company to:

  • Resolve your insurance concerns
  • Review your coverage options
  • Ensure that your claim is processed in a timely and appropriate manner
Insurance Consumer Helpline

Chief Financial Officer Jimmy Patronis'  Insurance Consumer Helpline

1-877-MY-FL-CFO (693-5236)

Out of State Callers: 850-413-3089