CONSUMER OUTREACH & EDUCATION
As an educated and
informed consumer, you can serve as your best advocate.
This is why ICA Tasha Carter prioritizes consumer education on insurance matters. Being knowledgeable about insurance empowers you to make informed decisions. You understand the insurance products being offered to you and are able to make a decision on the product that best meets you and your family’s needs. You are aware of the insurance claims process and know what to expect. For many, filing a homeowners insurance claim, for example, is a once in a lifetime occurrence and you may be unfamiliar with the process. As your advocate, ICA Tasha Carter focuses on educating you on the process and outlining the expectations.
The more knowledgeable you are as an insurance consumer:
- the less likely you are to fall victim to insurance scams
- the more apt you are to prepare and protect your property with the proper coverage
- the savvier you are with navigating the claims process if needed
Consumer Education Programs
Plan Prepare Protect: Are You Disaster Ready?
Tropical storms and hurricanes are an inescapable part of life in Florida. While you can’t avoid disasters altogether, you can take steps to ensure you’re prepared to withstand the storm and recover as soon as possible. ICA Carter’s Plan Prepare Protect: Are You Disaster Ready? initiative provides actionable steps to equip you for the impact a storm can have on you and your family’s life. Plan Prepare Protect: Are You Disaster Ready? is your preparedness portal for tips, statistics, pertinent updates and resources – all to help you successfully weather the storm.
Demolish Contractor Fraud: Steps to Avoid Falling Victim
ICA Carter's Demolish Contractor Fraud: Steps to Avoid Falling Victim initiative addresses one of the biggest contributors to increased insurance rates - fraud. Understanding how contractor solicitation fraud works and being equipped with the signs to spot contractor fraud can help you protect yourself from becoming a victim. Demolish Contractor Fraud: Steps to Avoid Falling Victim includes an overview of contractor fraud and its impact, a consumer education resource collection and a consumer experience section detailing stories of contractor fraud committed against Florida consumers.
Consumer Education Resources
Alternative Dispute Resolution Options
A guide to your options resolving insurance claim disputes prior to taking legal action.
Applying For Automobile Insurance
A comprehensive guide of everything you need to know when obtaining automobile insurance.
Applying For Homeowners Insurance
A comprehensive guide of everything you need to know when obtaining homeowners insurance.
Assignment of Benefits Consumer Protection Tips
An overview of Assignment of Benefits (AOB) and what you should know before signing an agreement.
Benefits of Having Insurance
An overview of the different types of insurance and how each can protect you and your family.
Consumer Resource Guide
A reference of insurance-related agencies and organizations available to help.
Disaster Preparation Checklist
With the threat of a tropical storm, hurricane or other disaster, preparation is vital.
Disaster Recovery Checklist
There are some immediate, pertinent actions to take to secure your safety and begin your insurance claims process as quickly as possible after a disaster.
Flood Insurance: Anywhere It Rains, It Can Flood
Learn the importance of having flood insurance coverage in Florida, even if your home is not located in a flood zone.
Flood Insurance: Know What To Do After A Flood
Guidance and direction regarding flooding, the flood insurance claims process, and resources to obtain additional flood information.
Flood Insurance: Myths & Facts
Flood Insurance myths and the facts that disprove them to ensure you have properly protected one of your greatest assets.
Food Spoilage Coverage on Your Homeowners Insurance Policy
Frequently Asked Questions regarding homeowners insurance policy food spoilage coverage after a disaster or power outage.
Homeowner Claims Bill of Rights
An overview of your rights and responsibilities as a homeowners insurance policyholder in the insurance claims process.
Pack Your Bags: Your Guide to Travel Insurance
Travel insurance protects your financial investment in your trip and can prevent extra costs that can occur when traveling.
Protecting Your Business: Business Interruption Coverage
Learn how to provide your business relief, stability and assistance during temporary closures.
Working With A Public Adjuster
An overview of your legal rights when working with a Public Adjuster and the Public Adjuster's responsibilities.
Insurance Fraud Resources
Demolish Contractor Fraud:
These tips can help ensure you’re working with a licensed, legitimate contractor and to avoid falling victim to a contractor scam.
Demolish Contractor Fraud:
Review these Red Flags to help protect yourself from potentially fraudulent contractors.
Don't Be A Victim! Prevent Contractor Fraud & Abuse
Helpful tips to reduce your chance of being victimized by a contractor looking to commit insurance fraud or scam you out of your money.
Spanish | Creole
Insurance Fraud and Scams
Beware and protect yourself from these insurance fraud schemes and scams.
Just The Facts: Statistics on Insurance Fraud
An infographic on insurance fraud statistics including contractor fraud.
Contact Your ICA
Florida's Insurance Consumer Advocate
Office of the Insurance Consumer Advocate
200 East Gaines Street, Tallahassee, FL 32399
Phone: (850) 413-5923