Hurricane Ian

Disaster Information and Resources

The Division of Consumer Services is here to assist insurance consumers in the aftermath of Hurricane Ian. Our insurance experts can answer the many insurance-related questions which arise following a storm. This site will continuously be updated to provide you with the most current information. Due to limited staffing, we encourage you to file a complaint online by visiting our Get Insurance Help homepage.

You may also call our toll-free insurance consumer helpline at: 1-877-693-5236, 9:00 am - 4:45 pm, EST

We ask for your patience as we are currently experiencing extended hold times.

Before contacting us we ask that you have readily available, your insurance documentation, i.e., company name, policy number, agent name; as well as your home address and contact information.

To verify an insurance agent's or adjuster’s license, visit the Licensee Search page.

Citizens Insurance Corporation Policyholders, please click here to file a claim.

Property Insurance Companies and Contact Numbers

Please click here to locate your insurance company and contact information.

Price Gouging

Price gouging for any essential commodity and instances should be reported to the Attorney General’s Office at 1-866-966-7226.

Disaster Recovery for College Students

The aftermath of a disaster is a challenge for anyone, but for students living away from home, it may leave them feeling particularly vulnerable. It is important for you to prepare for a disaster and to know what steps to take after one occurs. Most colleges and universities have disaster plans in place; be sure to check your school’s website for its disaster instructions.

State and National Resources

SHELTER / EVACUATIONS / POWER / FUEL / SCHOOL CLOSURES:

Florida Division of Emergency Management
State Emergency Response Team (SERT)
Website: www.floridadisaster.org
Telephone Number: 1-800-342-3557

OTHER RESOURCES:

American Red Cross
1-866-GET-INFO
Website: www.redcross.org/mo2
Disaster Assistance
1-800-621-FEMA
Website: https://www.disasterassistance.gov/
Florida Disaster
(850) 413-9969
Website: https://www.floridadisaster.org/
Federal Emergency Management Agency (FEMA)
1-800-621-FEMA
TTY: 800-462-7585
Website: www.fema.gov
770-220-5200 (Local: Region IV Regional Office)
Get A Plan!
(850) 413-9969
Website: http://flgetaplan.com
IRS Tax Relief In Disaster Situations
Website: https://www.irs.gov/uac/tax-relief-in-disaster-situations
National Hurricane Center (NOAA)
Website: www.nhc.noaa.gov
National Flood Insurance Program (NFIP)
1-888-379-9531
770-893-1480 (Local: Region IV Regional Office)
Website: https://www.floodsmart.gov/ and www.fema.gov/national-flood-insurance-program
Salvation Army
Website: www.salvationarmyusa.org/usn/contact
Small Business Administration
1-800-659-2955
Website: www.sba.gov
Volunteer Florida
(850) 414-7400 (Tallahassee Headquarters)
Website: www.volunteerflorida.org

State Agencies

Florida Emergency Information Line (FEIL): 1-800-342-3557
Florida Relay Service: Individuals who make calls using the Florida Relay Service should dial 711.
Agency for Health Care Administration
Consumer Complaint, Publication and Information Call Center: 888-419-3456 / 800-955-8771 (Florida Relay Service)
Website: www.ahca.myflorida.com
Agency for Persons with Disabilities
Toll-Free: 1-866-APD-CARES or 1-866-273-2273
CDC+ Program Customer Service: 1-888-329-2731
Website: www.apd.myflorida.com
Attorney General
Fraud Hotline: 1-866-966-7226
Price Gouging Hotline: 1-866-966-7226
Website: www.myfloridalegal.com
Auditor General
Website: https://flauditor.gov/
Department of Agriculture and Consumer Services
Consumer Assistance and Information: 1-800-HELP-FLA or 1-800-435-7352
Arson Hotline: 1-800-342-5869
Plant Industry Helpline: 1-888-397-1517
Fair Rides 24-Hour Accident Reporting: 1-800-663-3542
Website: www.freshfromflorida.com
Department of Business and Professional Regulation
Unlicensed Activity Complaint Line: 1-866-532-1440
Website: www.myfloridalicense.com
Department of Children and Families
Florida ACCESS Customer Call Center: 1-866-762-2237
Florida Abuse Hotline: 1-800-96-ABUSE or 1-800-962-2873
Suicide Prevention Hotline: 1-800-273-8255
Website: www.myflfamilies.com
Department of Citrus
Website: www.floridacitrus.org
Department of Corrections
Website: www.dc.state.fl.us
Department of Economic Opportunity
Reemployment Assistance Program (Claims and Benefits): 1-800-204-2418
Website: www.floridajobs.org
Department of Education
Website: www.fldoe.org/contact-us
Department of Elder Affairs
Elder Helpline: 1-800-96-ELDER or 1-800-963-5337
Long-term Care Resident Complaint: 1-888-831-0404
Website: https://elderaffairs.org/
Department of Environmental Protection
Website: www.dep.state.fl.us
Department of Financial Services
Consumer Helpline: 1-877-MY-FL-CFO or 1-877-693-5236
Out of State: (850) 413-3089
Website: www.myfloridacfo.com
Department of Health
Zika Hotline: 855-622-6735
Website: www.floridahealth.gov
Department of Highway Safety and Motor Vehicles
Florida Highway Patrol (Traffic Incidents by Region): http://www.flhsmv.gov/florida-highway-patrol/traffic-incidents-by-region/
Website: www.flhsmv.gov
Department of Juvenile Justice
Central Communications Center Incident Hotline: 1-800-355-2280
Florida Runaway Hotline: 1-800-621-4000
Prevention Helpline: 1-866-757-0634
Website: www.djj.state.fl.us
Department of Law Enforcement
Enforcement and Investigative Support & Crimes Against Children/Registration Violation Team: 888-335-3767
Missing and Endangered Persons Hotline: 888-FL-MISSING or 888-356-4774
Sexual Offender/Predator Registration Hotline: 888-357-7332
Website: www.fdle.state.fl.us
Department of Lottery
Website: https://flalottery.com
Department of Management Services
Website: www.dms.myflorida.com
Department of Military Affairs
Website: www.dma.myflorida.com
Department of Revenue
Child Support Customer Service: 800-622-KIDS or 800-622-5437
Child Support Payment Inquiry: 877-769-0251
Tax Information and Assistance: 800-352-3671
Website: https://floridarevenue.com/
Department of State
Website: www.dos.myflorida.com
Department of Transportation
Real-Time Traffic and Roadway Information: 511
Road Ranger Service Patrol: *FHP or *347
Fraud Hotline: 800-255-8099
Toll Program (SunPass): 888-865-5352
Website: www.fdot.gov
Department of Veterans’ Affairs
Website: www.floridavets.org
Division of Emergency Management
Website: www.floridadisaster.org
Executive Office of the Governor
Website: www.flgov.com
Fish and Wildlife Conservation Commission
Wildlife Alert Program: 888-404-FWCC or 888-404-3922
Website: https://myfwc.com/
Florida Cabinet
Website: http://www.myflorida.com/myflorida/cabinet/
Florida Clerk of Court Operations Corporation (CCOC)
Website: http://www.flccoc.org
Florida Commission on Offender Review
Victims’ Services Unit: 1-855-850-8196
Website: www.fcor.state.fl.us
Florida Courts
Website: www.flcourts.org
Florida Legislature
Website: www.leg.state.fl.us
Office of Financial Regulation
Website: https://flofr.gov/
Office of Insurance Regulation
Website: https://www.floir.com/
Public Service Commission
Website: www.floridapsc.com

Additional Resources

View the links below for important information.

Assignment of Benefits

Learn more about assignment of benefits and how it can impact a homeowner.

Available for Download in English or Spanish

Disaster Assistance

This brochure offers tips on dealing with damage from hurricanes and other natural disasters, including numbers to call for assistance with insurance issues.

Available for Download in English, Spanish or Creole