Disaster Information and Resources
The Division of Consumer Services is here to assist insurance consumers in the aftermath of Hurricane Ian. Our insurance experts can answer the many insurance-related questions which arise following a storm. This site will continuously be updated to provide you with the most current information. Due to limited staffing, we encourage you to file a complaint online by visiting our Get Insurance Help homepage.
You may also call our toll-free insurance consumer helpline at: 1-877-693-5236, 9:00 am - 3:00 pm, EST
We ask for your patience as we are currently experiencing extended hold times.
Before contacting us we ask that you have readily available, your insurance documentation, i.e., company name, policy number, agent name; as well as your home address and contact information.
To verify an insurance agent's or adjuster’s license, visit the Licensee Search page.
Citizens Insurance Corporation Policyholders, please click here to file a claim.
SHELTER / EVACUATIONS / POWER / FUEL / SCHOOL CLOSURES:
- Florida Division of Emergency Management
State Emergency Response Team (SERT)
Telephone Number: 1-800-342-3557
- American Red Cross
- Disaster Assistance
- Florida Disaster
- Federal Emergency Management Agency (FEMA)
770-220-5200 (Local: Region IV Regional Office)
- Get A Plan!
- IRS Tax Relief In Disaster Situations
- National Hurricane Center (NOAA)
- National Flood Insurance Program (NFIP)
- Salvation Army
- Small Business Administration
- Volunteer Florida
(850) 414-7400 (Tallahassee Headquarters)
Florida Emergency Information Line (FEIL): 1-800-342-3557
Florida Relay Service: Individuals who make calls using the Florida Relay Service should dial 711.
Agency for Health Care Administration
Consumer Complaint, Publication and Information Call Center: 888-419-3456 / 800-955-8771 (Florida Relay Service)
Agency for Persons with Disabilities
Toll-Free: 1-866-APD-CARES or 1-866-273-2273
CDC+ Program Customer Service: 1-888-329-2731
Fraud Hotline: 1-866-966-7226
Price Gouging Hotline: 1-866-966-7226
Department of Agriculture and Consumer Services
Consumer Assistance and Information: 1-800-HELP-FLA or 1-800-435-7352
Arson Hotline: 1-800-342-5869
Plant Industry Helpline: 1-888-397-1517
Fair Rides 24-Hour Accident Reporting: 1-800-663-3542
Department of Business and Professional Regulation
Unlicensed Activity Complaint Line: 1-866-532-1440
Department of Children and Families
Florida ACCESS Customer Call Center: 1-866-762-2237
Florida Abuse Hotline: 1-800-96-ABUSE or 1-800-962-2873
Suicide Prevention Hotline: 1-800-273-8255
Department of Citrus
Department of Corrections
Department of Economic Opportunity
Reemployment Assistance Program (Claims and Benefits): 1-800-204-2418
Department of Education
Department of Elder Affairs
Elder Helpline: 1-800-96-ELDER or 1-800-963-5337
Long-term Care Resident Complaint: 1-888-831-0404
Department of Environmental Protection
Department of Financial Services
Consumer Helpline: 1-877-MY-FL-CFO or 1-877-693-5236
Out of State: (850) 413-3089
Department of Health
Zika Hotline: 855-622-6735
Department of Highway Safety and Motor Vehicles
Florida Highway Patrol (Traffic Incidents by Region): http://www.flhsmv.gov/florida-highway-patrol/traffic-incidents-by-region/
Department of Juvenile Justice
Central Communications Center Incident Hotline: 1-800-355-2280
Florida Runaway Hotline: 1-800-621-4000
Prevention Helpline: 1-866-757-0634
Department of Law Enforcement
Enforcement and Investigative Support & Crimes Against Children/Registration Violation Team: 888-335-3767
Missing and Endangered Persons Hotline: 888-FL-MISSING or 888-356-4774
Sexual Offender/Predator Registration Hotline: 888-357-7332
Department of Lottery
Department of Management Services
Department of Military Affairs
Department of Revenue
Child Support Customer Service: 800-622-KIDS or 800-622-5437
Child Support Payment Inquiry: 877-769-0251
Tax Information and Assistance: 800-352-3671
Department of State
Department of Transportation
Real-Time Traffic and Roadway Information: 511
Road Ranger Service Patrol: *FHP or *347
Fraud Hotline: 800-255-8099
Toll Program (SunPass): 888-865-5352
Department of Veterans’ Affairs
Division of Emergency Management
Executive Office of the Governor
Fish and Wildlife Conservation Commission
Wildlife Alert Program: 888-404-FWCC or 888-404-3922
Florida Clerk of Court Operations Corporation (CCOC)
Florida Commission on Offender Review
Victims’ Services Unit: 1-855-850-8196
Office of Financial Regulation
Office of Insurance Regulation
Public Service Commission
Learn more about assignment of benefits and how it can impact a homeowner.
This brochure offers tips on dealing with damage from hurricanes and other natural disasters, including numbers to call for assistance with insurance issues.
Learn more about what to expect after reporting a flood claim to your insurance company or agent.
Available for Download in English
Learn more about what to expect after reporting a hurricane-related claim to your insurance company or agent.
Find out what your rights are as a residential property policyholder under the Homeowner Claims Bill of Rights.
Learn more about your hurricane deductible and when it applies.