Hurricane Ian
Disaster Information and Resources
The Division of Consumer Services is here to assist insurance consumers in the aftermath of Hurricane Ian. Our insurance experts can answer the many insurance-related questions which arise following a storm. This site will continuously be updated to provide you with the most current information. Due to limited staffing, we encourage you to file a complaint online by visiting our Get Insurance Help homepage.
You may also call our toll-free insurance consumer helpline at: 1-877-693-5236, 9:00 am - 3:00 pm, EST
We ask for your patience as we are currently experiencing extended hold times.
Before contacting us we ask that you have readily available, your insurance documentation, i.e., company name, policy number, agent name; as well as your home address and contact information.
To verify an insurance agent's or adjuster’s license, visit the Licensee Search page.
Citizens Insurance Corporation Policyholders, please click here to file a claim.
SHELTER / EVACUATIONS / POWER / FUEL / SCHOOL CLOSURES:
- Florida Division of Emergency Management
State Emergency Response Team (SERT)
Website: www.floridadisaster.org
Telephone Number: 1-800-342-3557
OTHER RESOURCES:
- American Red Cross
1-866-GET-INFO
Website: www.redcross.org/mo2 - Disaster Assistance
1-800-621-FEMA
Website: https://www.disasterassistance.gov/ - Florida Disaster
(850) 413-9969
Website: https://www.floridadisaster.org/ - Federal Emergency Management Agency (FEMA)
1-800-621-FEMA
TTY: 800-462-7585
Website: www.fema.gov
770-220-5200 (Local: Region IV Regional Office) - Get A Plan!
(850) 413-9969
Website: http://flgetaplan.com - IRS Tax Relief In Disaster Situations
Website: https://www.irs.gov/uac/tax-relief-in-disaster-situations
- National Hurricane Center (NOAA)
Website: www.nhc.noaa.gov
- National Flood Insurance Program (NFIP)
1-888-379-9531
770-893-1480 (Local: Region IV Regional Office)
Website: https://www.floodsmart.gov/ and www.fema.gov/national-flood-insurance-program - Salvation Army
Website: www.salvationarmyusa.org/usn/contact
- Small Business Administration
1-800-659-2955
Website: www.sba.gov - Volunteer Florida
(850) 414-7400 (Tallahassee Headquarters)
Website: www.volunteerflorida.org
Florida Emergency Information Line (FEIL): 1-800-342-3557
Florida Relay Service: Individuals who make calls using the Florida Relay Service should dial 711.Agency for Health Care Administration
Consumer Complaint, Publication and Information Call Center: 888-419-3456 / 800-955-8771 (Florida Relay Service)
Website: www.ahca.myflorida.comAgency for Persons with Disabilities
Toll-Free: 1-866-APD-CARES or 1-866-273-2273
CDC+ Program Customer Service: 1-888-329-2731
Website: www.apd.myflorida.comAttorney General
Fraud Hotline: 1-866-966-7226
Price Gouging Hotline: 1-866-966-7226
Website: www.myfloridalegal.comAuditor General
Website: https://flauditor.gov/Department of Agriculture and Consumer Services
Consumer Assistance and Information: 1-800-HELP-FLA or 1-800-435-7352
Arson Hotline: 1-800-342-5869
Plant Industry Helpline: 1-888-397-1517
Fair Rides 24-Hour Accident Reporting: 1-800-663-3542
Website: www.freshfromflorida.comDepartment of Business and Professional Regulation
Unlicensed Activity Complaint Line: 1-866-532-1440
Website: www.myfloridalicense.comDepartment of Children and Families
Florida ACCESS Customer Call Center: 1-866-762-2237
Florida Abuse Hotline: 1-800-96-ABUSE or 1-800-962-2873
Suicide Prevention Hotline: 1-800-273-8255
Website: www.myflfamilies.comDepartment of Citrus
Website: www.floridacitrus.orgDepartment of Corrections
Website: www.dc.state.fl.usDepartment of Economic Opportunity
Reemployment Assistance Program (Claims and Benefits): 1-800-204-2418
Website: www.floridajobs.orgDepartment of Education
Website: www.fldoe.org/contact-usDepartment of Elder Affairs
Elder Helpline: 1-800-96-ELDER or 1-800-963-5337
Long-term Care Resident Complaint: 1-888-831-0404
Website: https://elderaffairs.org/Department of Environmental Protection
Website: www.dep.state.fl.usDepartment of Financial Services
Consumer Helpline: 1-877-MY-FL-CFO or 1-877-693-5236
Out of State: (850) 413-3089
Website: www.myfloridacfo.comDepartment of Health
Zika Hotline: 855-622-6735
Website: www.floridahealth.govDepartment of Highway Safety and Motor Vehicles
Florida Highway Patrol (Traffic Incidents by Region): http://www.flhsmv.gov/florida-highway-patrol/traffic-incidents-by-region/
Website: www.flhsmv.govDepartment of Juvenile Justice
Central Communications Center Incident Hotline: 1-800-355-2280
Florida Runaway Hotline: 1-800-621-4000
Prevention Helpline: 1-866-757-0634
Website: www.djj.state.fl.usDepartment of Law Enforcement
Enforcement and Investigative Support & Crimes Against Children/Registration Violation Team: 888-335-3767
Missing and Endangered Persons Hotline: 888-FL-MISSING or 888-356-4774
Sexual Offender/Predator Registration Hotline: 888-357-7332
Website: www.fdle.state.fl.usDepartment of Lottery
Website: https://flalottery.comDepartment of Management Services
Website: www.dms.myflorida.comDepartment of Military Affairs
Website: www.dma.myflorida.comDepartment of Revenue
Child Support Customer Service: 800-622-KIDS or 800-622-5437
Child Support Payment Inquiry: 877-769-0251
Tax Information and Assistance: 800-352-3671
Website: https://floridarevenue.com/Department of State
Website: www.dos.myflorida.comDepartment of Transportation
Real-Time Traffic and Roadway Information: 511
Road Ranger Service Patrol: *FHP or *347
Fraud Hotline: 800-255-8099
Toll Program (SunPass): 888-865-5352
Website: www.fdot.govDepartment of Veterans’ Affairs
Website: www.floridavets.orgDivision of Emergency Management
Website: www.floridadisaster.orgExecutive Office of the Governor
Website: www.flgov.comFish and Wildlife Conservation Commission
Wildlife Alert Program: 888-404-FWCC or 888-404-3922
Website: https://myfwc.com/Florida Cabinet
Website: http://www.myflorida.com/myflorida/cabinet/Florida Clerk of Court Operations Corporation (CCOC)
Website: http://www.flccoc.orgFlorida Commission on Offender Review
Victims’ Services Unit: 1-855-850-8196
Website: www.fcor.state.fl.usFlorida Courts
Website: www.flcourts.orgFlorida Legislature
Website: www.leg.state.fl.usOffice of Financial Regulation
Website: https://flofr.gov/Office of Insurance Regulation
Website: https://www.floir.com/Public Service Commission
Website: www.floridapsc.com

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This brochure offers tips on dealing with damage from hurricanes and other natural disasters, including numbers to call for assistance with insurance issues.

Learn more about what to expect after reporting a flood claim to your insurance company or agent.
Available for Download in English

Learn more about what to expect after reporting a hurricane-related claim to your insurance company or agent.