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Welcome to the Division of Consumer Services

The Division of Consumer Services offers a variety of information and resources to educate consumers regarding numerous insurance and financial topics. Our mission is to proactively educate and assist Florida’s insurance and financial consumers through responsive, professional and innovative service.

The Division offers a toll-free Insurance Consumer Helpline to assist insurance consumers with insurance questions and inquiries or to file a complaint against your insurance company. Our dedicated and experienced staff stand ready to advocate on your behalf and assist you with resolving your insurance concerns. Please view our consumer guides, educational videos, insurance library and our online complaint portal for more information and resources.

Coronavirus: Insurance Resources
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Consumers can submit a request for assistance with insurance products, including bonds, warranties and annuities, online!

Disaster Preparedness: Are You Prepared?
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Stay Current on Issues that Impact You.

Career Opportunities
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Know your rights!

File an Insurance Complaint
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Consumers can watch educational videos on various insurance products online.

Consumer Guides
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Protecting seniors from financial fraud and abuse.


Top 10 Consumer Scams of 2020

Each year scammers improve their tactics by familiarizing themselves with current consumer trends and making use of emerging technologies. In 2020, online scams became a topic of major interest for consumers and scammers alike. COVID-19 related factors likely played into online purchasing scams becoming the riskiest scam of the year.

In order to combat scammers, it is important to promote awareness of the top scams targeting consumers each year. The fight against fraud also relies heavily on consumer feedback. Each scam reported to the Better Business Bureau (BBB) provides valuable data that is used to acquire information that will help inform and protect other consumers.

Browse the Better Business Bureau website for their list of Top 10 Riskiest Scams of 2020 in the 2020 BBB Scam Tracker Risk Report.

Be alert and protect your personal and financial information by visiting our Consumer Alerts page for information and also view our list of common Fraud & Scams.

Other Resources

Rule Notices

The Division is not currently engaged in any rulemaking at this time.