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Welcome to the Division of Consumer Services

The Division of Consumer Services offers a variety of information and resources to educate consumers regarding numerous insurance and financial topics. Our mission is to proactively educate and assist Florida’s insurance and financial consumers through responsive, professional and innovative service.

The Division offers a toll-free Insurance Consumer Helpline to assist insurance consumers with insurance questions and inquiries or to file a complaint against your insurance company. Our dedicated and experienced staff stand ready to advocate on your behalf and assist you with resolving your insurance concerns. Please view our consumer guides, educational videos, insurance library and our online complaint portal for more information and resources.

Disaster Preparedness: Are You Prepared?
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Consumers can submit a request for assistance with insurance products, including bonds, warranties and annuities, online!

Hurricane Michael Information and Resources
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Stay Current on Issues that Impact You.

File an Insurance Complaint
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Know your rights!

Consumer Protections: Stay Current on Issues that Impact You
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Consumers can watch educational videos on various insurance products online.

Consumer Guides
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Protecting seniors from financial fraud and abuse.


Top 10 Consumer Scams of 2018

As technology advances, scam artists are becoming increasingly sophisticated in their attempts to deceive us by stealing our money and personal information. The top ten scams for 2018 produced some familiar frauds such as tech support scams, online purchase scams and home improvement scams, but the number one scam was the employment scam. Victims of employment scams are led to believe that they are applying or have just been hired for a promising new career when instead they have, in fact, given personal information or money to scammers for “training” or “equipment.” You can protect yourself from this scam by not sending any money to potential employers and researching the opportunity before sharing personal information.

Although fraud can occur in many forms, the Better Business Bureau (BBB) compiled a list of the Top 10 Riskiest Scams of 2018 in the 2018 BBB Scam Tracker Risk Report.

Be alert and protect your personal and financial information by visiting our Consumer Alerts page for information and also view our list of common Fraud & Scams.

Other Resources

Rule Notices

The Division is not currently engaged in any rulemaking at this time.