Disaster Information and Resources

The Division of Consumer Services is here to assist insurance consumers in the aftermath of a disaster. Our insurance experts can answer the many insurance-related questions which arise following a storm. This site will continuously be updated to provide you with the most current information. Due to limited staffing, we encourage you to file a complaint online by visiting our Get Insurance Help homepage.

Call our statewide toll-free helpline at 1-877-MY-FL-CFO (1-877-693-5236) 
Out of State Callers: (850) 413-3089

Insurance Assistance is available 8:00 AM - 5:00 PM EST, Monday through Friday and 9:00 AM - 5:00 PM EST, Saturday and Sunday. 

We request your patience as we may be experiencing extended hold times.

Before contacting us, we ask that you have readily available, your insurance documentation, i.e., company name, policy number, agent name; as well as your home address and contact information.

To verify an insurance agent's or adjuster’s license, visit the Licensee Search page.

Citizens Insurance Corporation Policyholders, please click here to file a claim.

In the aftermath of Hurricane Isaias Chief Financial Officer Blaise Ingoglia and the Florida Department of Financial Services will be hosting multiple insurance assistance hubs to assist consumers claim needs.

The insurance assistance hubs will serve as an opportunity for policyholders to meet with their property insurer in-person and work together to resolve outstanding claims. Representatives from a dozen insurers are expected to be on hand to assist insurance consumers.

Policyholders should bring as much documentation as they can, including:

  • A driver’s license or other form of identification (Passport/State issued ID)
  • Insurance cards and insurance policy information/documentation
  • Pictures or documentation of the property being claimed as a loss resulting from Hurricane Isaias
  • Repair estimates
  • Any additional insurance-related information that is readily accessible.
LOCATIONS & TIMES:
The insurance assistance hubs will be open from 9:00 AM to 4:00 PM, Central

DESTIN, FL (OKALOOSA COUNTY)
Monday, October 12th - Friday October 16th
Morgan Sports Complex
4200 Indian Bayou Trail
Destin, Florida 32541

PENSACOLA, FL (ESCAMBIA COUNTY)
Monday, October 12th - Friday October 16th
The University of West Florida
11000 University Parkway
Parking Lot B
Pensacola, Florida 32514
Hours of operation on Monday, October 12th from 1:00 pm to 4:00 pm (central)

 

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