End User Support

• Access Florida PALM 
• Florida PALM Solution Center Customer Portal 
• Job Aids
  • Security Access Manager (SAM) Review (SAMs only)
  • Registering and Loggin In
  • Using the Customer Portal
  • Requesting Help
  • Reporting a Problem
• Solution Center Testing Customer Portal
• Job Aids
  • Registering
  • Logging In
  • Submitting a Ticket
  • Viewing a Ticket
  • Adding or Removing DW/BI Roles (SAMs only)
  • Adding or Removing Organization Security (SAMs only)
• Security Access Managers 
  • SAM Access Request Form
  • SAM Manual
  • Reference Guide
• Resources
  • Tips for Reporting Errors in Florida PALM
  • Attachments Anti-virus Scanning in Florida PALM
  • Clearing Your Cache
  • Florida PALM Supported Browsers
  • Florida PALM Batch Schedule
  • Agency Role Mapping Handbook
• Florida PALM Production Sandbox 

Training

• Florida PALM End User Manual
• People First LMS 
• Security Access Management User Manual
• Taking Florida PALM Training
• Training Approach
• Training Curriculum and Role to Course Matrix

Chart of Accounts

• Chart of Accounts Design
• COA Configuration Workbook 
• Florida PALM to FLAIR Interactive Chart of Accounts 
• Proposed Revenue Standardization List
• Revenue and Expenditure Account ChartField values

Agency Readiness

• Agency Exchange Library 
• Agency Implementation Roadmap
• Agency Names and Acronyms
• Agency Question Log 
• CCN Contacts 
• CCN Graphic
• Change Champion Network Roles and Responsibilities
• Readiness Workplan 
• Readiness Workplan and Task Tracker Job Aid
• RW Task Resources

Agency Reporting

• Agency Readiness Certification Criteria

Meetings and Workshops

Business Processes

• Business Process Flow Shape Key
  
• Business Process Grouping Descriptions
• CMS Wave Business Process Models
• CMS Wave Summary
• Design Workshops Dashboard
• How to Read a Business Process Model Video 
• Requirements Traceability Matrix - 10/30/2024

Testing

• All Agency Interface Readiness Report
• Data Availability Graphic
• Interface Catalog 
• Reporting Solution 
• UAT Approach

Communications

• Email Subscription 
• Audience
• Know Your Change Impact
• Project Newsletter
• Agency Sponsor Scoop
• Project Correspondence
• View and Print Posters

ESC/Oversight

• ESC Charter
• ESC Meetings
• IV&V Monthly Reports
• Monthly Status Reports
• Project History

PALMcast

Project Management

• Business Case for Maintaining Agency Business Systems
• Contracts
  
• FLAIR Study
• Florida PALM Open Risks Log 
• Florida PALM Open Issues Log 
• Project Charter
• Project Management Plan
• Proviso

Project Team

Smartsheet

• Access Smartsheet 
• Smartsheet User Guide

Knowledge Center

• Florida PALM Knowledge Center 

FAQs