CFO Seal in Gold

Disaster Information and Resources

The Division of Consumer Services is here to assist insurance consumers in the aftermath of a disaster. Our insurance experts can answer the many insurance-related questions which arise following a storm. This site will continuously be updated to provide you with the most current information. Due to limited staffing, we encourage you to file a complaint online by visiting our Get Insurance Help homepage.

Call our statewide toll-free helpline at 1-877-MY-FL-CFO (1-877-693-5236) 
Out of State Callers: (850) 413-3089

Insurance Assistance is available 8:00 AM - 5:00 PM EST, Monday through Friday. 

We request your patience as we may be experiencing extended hold times.

Before contacting us, we ask that you have readily available, your insurance documentation, i.e., company name, policy number, agent name; as well as your home address and contact information.

To verify an insurance agent's or adjuster’s license, visit the Licensee Search page.

Citizens Insurance Corporation Policyholders, please click here to file a claim.

Expand all
shaking hands over clipboard on desk
Assignment of Benefits Learn more about assignment of benefits and how it can impact a homeowner.
graphical illustration of flooded house on dark blue background
Flood Claims Process Learn more about what to expect after reporting a flood claim to your insurance company or agent.
hurricane damage pile of rubble in front of home with red roof
Disaster Assistance This brochure offers tips on dealing with damage from hurricanes and other natural disasters, including numbers to call for assistance with insurance issues.
red home exterior with roof damage from palm tree
Homeowner Claims Bill of Rights Find out what your rights are as a residential property policyholder under the Homeowner Claims Bill of Rights.
severely damage single story home surrounded by debris
Post-Disaster Insurance Claims This guide will provide you with steps to take to notify your insurer of your loss and make a claim following a disaster.
two homes ravaged by hurricane damage
Florida Hurricane Deductible Learn more about your hurricane deductible and when it applies.
Ask a Question