Please give the insurance company an opportunity to resolve your issue(s).

A claim determination (including an offer to pay) from the insurance company is required before a claim dispute is eligible to be mediated.

If you are unable to resolve your claim dispute with the insurance company after a claim determination has been made, move to Step 2.

To help ensure that we receive all necessary information to proceed with your submission, please provide us with the following:

• Your mailing address, if different from the Insured property address

• The exact name of the insurance company

• Your policy number

• Your claim number

• A detailed description of your concern

• Name and contact information for any Assignment of Benefit (AOB) who may be involved

• Supporting documentation for any Assignment of Benefit (AOB) who may be involved

  • Assignment of Benefit (AOB) Contract

• Name and contact information for any legal representative who may be involved

• Supporting documentation for any legal representative who may be involved

  • Attorney Letter of Representation

  • Public Adjuster Contract

  • Power of Attorney (POA)

  • Trust Documents

Public Record Notice: Under section 119.011(12), Florida Statutes, Public Records are all documents, papers, letters, maps, books, tapes, audio and video tapes, photographs, films, sound recordings, data processing software, or other material regardless of physical form, characteristics, or means of transmission, made or received pursuant to law or ordinance or in connection with the transaction of official business by the Department, which are used to perpetuate, communicate or formalize knowledge. https://myfloridacfo.com/publicrecords

Once you've gathered the required materials and documents, you're ready to submit your request to mediate. Select " Submit a Request for Mediation".