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Contact Us

The Division of Funeral, Cemetery, and Consumer Services can assist consumers with questions or complaints regarding Florida's death care industry. You can contact the Division at 850-413-3039, or Toll Free in Florida at 800-323-2627.

(The Florida Relay Service provides communications assistance to individuals with hearing, speech or vision disabilities and can be reached by dialing 711.)

Contact Division Management and Licensing Staff via Email

Mary Schwantes
Ellen Simon
Assistant Director
Susan Harris
Financial Administrator
Thurman Lowe
Financial Administrator
Miriam DelValle
Financial Examiner/Analyst Supervisor
Larry Holsey
Financial Examiner/Analyst Supervisor
Donald Carr
Investigation Manager
LaShonda Morris
Financial Specialist
Nicole Singleton
Financial Specialist
Crystal Grant
Financial Examiner/
Analyst II

Candie Reeves

Financial Examiner/
Analyst I
Mary Ivory
Financial Examiner/
Analyst I
LaTonya Bryant
Administrative Assistant III
Michelle Sampson
Administrative Assistant II


Florida Department of Financial Services
Division of Funeral, Cemetery, and Consumer Services
200 East Gaines Street
Tallahassee, FL 32399-0361

For any mail that contains checks or money orders use the post office box address below instead:

Department of Financial Services
Attn: Revenue Processing Section
P O Box 6100
Tallahassee, FL 32314-6100

Contact us in person:

Our main office is located in Florida's capital, Tallahassee, at 111 West Madison St in the Claude Denson Pepper building (at the corner of Madison Street and Duval Street intersection). Please call ahead to ensure the employee who is best suited to assist you is available. Our office hours are from 8 a.m. to 5 p.m., Eastern Time.

Contact a field examiner:

Our field examiners are usually on-site conducting inspections, examinations and investigations. It can be difficult to contact a field examiner directly. Consumers and licensees should direct their calls to the Division at (850) 413-3039. The Tallahassee office will assist and will notify the field examiner as necessary.