The Bureau of Investigation ensures insurance professionals follow Florida's insurance laws and regulations. If you believe an insurance agent has committed a violation, please review the important information below to learn how your complaint will be investigated.
For additional information, contact your nearest regional office listed below.
An investigator with the bureau may send you a contact letter if:
Please do not hesitate to contact the appropriate regional office for more information or for assistance in resolving the matter at issue.
In many instances, the investigator will request you give a sworn statement providing details of the alleged violation or violations committed against you. You will also be asked to provide any physical evidence (documents, receipts, etc.) that supports your complaint; copies may be made to be used as evidence in the investigation.
Your cooperation is an essential element of the investigation. The investigator will work with you to arrange an agreeable time and place to take your statement. You will be asked if you are willing to testify in the event the investigation leads to an administrative hearing to adjudicate the matter.
All investigators with the Bureau are assigned credentials to establish their identity and authority. The investigator or investigators will present their credentials (sometimes called a "badge") upon arrival at the site where your statement will be taken.
|Daytona Beach||210 N Palmetto Drive, Suite 210|
Daytona Beach, FL 32114
|Fort Lauderdale||1400 W Commercial Blvd, Suite 135|
Fort Lauderdale, FL 33309
|Fort Myers||2295 Victoria Avenue, Suite 277|
Fort Myers, FL 33901
|Jacksonville||921 Davis Street, Building B, Suite 215|
Jacksonville, FL 32209
|Miami||401 NW 2nd Avenue, Suite N-121|
Miami, FL 33128
|Orlando||400 W Robinson Street, Suite N-401|
Orlando, FL 32801
|Pensacola||600 University Boulevard, Suite 15|
Pensacola, FL 32504
|Tallahassee||200 East Gaines Street|
Tallahassee, FL 32399
|St. Petersburg||9800 4th Street, Suite 110|
St. Petersburg, FL 33702
|West Palm Beach||400 N Congress Avenue, Suite 210|
West Palm Beach, FL 33401