A&A developed a UAT Testing Schedule for each bureau to establish clear testing windows. This schedule helps staff prioritize testing and provides agencies with predictable processing expectations.

Please allow adequate time for A&A to process transactions before reaching out. A&A staff are also learning the Florida PALM system while balancing day-to-day responsibilities and are not yet operating at the same output level as in FLAIR.

During UAT, please direct all communications to AcctAudUATSupport@MyFloridaCFO.com.

Please do not contact A&A staff directly regarding testing or test scenarios.

Because A&A follows a defined UAT schedule, there is no need to send email notifications that transactions are awaiting review.

• If an agency requires A&A support for specific testing activities, please email the request at least two weeks prior to the anticipated testing date so appropriate resources can be scheduled.


• Note: For A&A Florida PALM questions unrelated to UAT activities, send inquiries to AcctAudTransformationSupport@MyFloridaCFO.com.

To ensure transactions are processed timely, attach all required documentation for transactions routed to A&A for approval. If documentation is missing or insufficient, A&A will deny the transaction.

If the transaction is generated through an interface from an agency business system or a third-party site, please attach supporting in Florida PALM for any transactions selected for A&A review.

Agencies are able to use workflow reports to confirm whether a transaction has been routed to A&A. Examples include:

APR014 – Voucher Workflow Status Report

• IUR009 – IU Pending Approval 

Consistent with current practices, agencies are expected to continue providing supporting documentation within Enterprise systems such as MFMP, STMS, and Works.

Please be mindful of sensitive data and ensure proper controls are in place to handle sensitive data within UAT.

Any confidential data within documentation must be redacted prior to the attachment being added into Florida PALM. 

A&A is continuing to update our forms to align with Florida PALM. The forms included in the UAT Forms below are for UAT purposes only. If a UAT-specific form is not available, please attach the current form used today to support the transaction.

Agencies must use the Supplier Add or the Supplier Change Request functionality during UAT to add or update supplier information. Upon go-live, agencies and suppliers will use FLIPS (Florida Integrated Payee System) to add or modify normal supplier records.

Please note, confidential suppliers will be added and maintained in Florida PALM directly post go-live.  Agencies that wish to add a confidential supplier will complete the Supplier Add Request in Florida PALM.

Suppliers with Flags

A&A will be monitoring suppliers to ensure that payments are redirected or held accordingly based on levies or other supplier flags.

IRS Levy

All vouchers tied to a supplier that has an IRS levy will be returned to agencies who will need to work with the vendor to ensure the payment is redirected to the IRS. Agencies should continue processing these scenarios as they do today.

DOR Levy

All vouchers tied to a supplier that has a DOR levy will be processed on a case-by-case basis. A&A will work with DOR to determine if the full payment should be redirected to DOR, or if a portion of the payment is needed.

In instances when the full payment is redirected, the supplier on the voucher will not change, but an additional supplier address with the alternate payee name of Department of Revenue will be added to the supplier record for DOR to receive the payment on behalf of the supplier.

In instances where a split payment is needed A&A will deny the voucher, and the agency must perform the steps below to ensure correct processing:

Voucher 1 – DOR Levy Payment

1. Agency must modify the denied voucher to reflect the payment amount to DOR.
2. The payment address on the payment tab should reflect the alternate payee name of Department of Revenue for DOR to receive the portion of the payment due .
3. Agency must check the “Audit Checkbox” on the voucher information tab to ensure the voucher is routed to A&A for review.
4. Invoice and all supporting documentation must be attached.
5. Agency must submit voucher 1 at the same time as voucher 2.
6. Agency must include the Voucher ID for voucher 2 prior to submitting

Voucher 2  – Supplier Payment

1. Agency must create a second voucher for the remaining amount of the payment that is due to the supplier.
2. The payment address should have the alternate payee name of the supplier and the location on the payment tab should reflect the supplier’s preferred location (ACH or Warrant)
3. Agency must check the “Audit Checkbox” on the voucher information tab to ensure the voucher is routed to A&A for review.
4. Invoice and all supporting documentation must be attached.
5. Agency must submit voucher 2 at the same time as voucher 1.
6. Agency must include the Voucher ID for voucher 1 prior to submitting.

Other Supplier Flags

A&A will monitor other supplier flags as deemed necessary by the Bureau of Auditing. Vouchers tied to suppliers with other flags will be handled on a case-by-case basis, and the Auditor will work directly with agency to determine what additional information is needed.

Florida PALM allows A&A to expand monitoring criteria to focus on activities that pose higher risk to the State. Workflow criteria have changed, and all necessary bureaus are now included in the approval process.

Agencies should monitor the APR014 – Voucher Workflow Status Report to identify vouchers routed to or denied by A&A.

For vouchers selected for A&A review:

Attach all supporting documentation, consistent with current practice.

Vouchers will be denied if documentation is missing or insufficient.

• If vouchers are denied, agencies should review the denial code and resubmit with the necessary corrections.

Note: To help our approvers practice voucher review in Florida PALM, A&A would appreciate agencies frequently checking the Audit Checkbox to route to our teams for review. 

To ensure timely processing, include the Expenditure Refund form and all supporting documentation.

For same-day expenditure refund testing, contact AcctAudUATSupport@MyFloridaCFO.com at least one week in advance to ensure resource availability.

Note: An updated form for this process will be provided soon. Please continue to use the current day form until the new form is available.

Zero-Dollar Vouchers

Florida PALM allows for AP vouchers to be created and processed for zero dollars. In order for a zero-dollar voucher to be appropriately processed, agencies must have at least two lines, a debit and a credit line, that net to zero-dollars. If A&A receives a zero-dollar voucher with only one line, the voucher will be denied, and the agency will need to ensure the appropriate debit and credit information is added.  

A&A will monitor agencies’ interest penalties and any deletion of interest penalty vouchers. If an interest penalty is required but the original voucher used an incorrect basis date, agencies must email AcctAudUATSupport@MyFloridaCFO.com to request a basis date update. After the update is made, the system will generate a corrected interest voucher for the agency to process.

If an agency deletes an interest voucher, supporting documentation must be attached to the original voucher that generated the interest penalty. If documentation is missing, A&A will contact the agency to obtain the necessary information or determine whether an interest voucher is still required.

Agencies have the ability to process payment cancellations directly in Florida PALM. However, if an agency is unable to process a payment cancellation, a request for cancellation can be sent to AcctAUDUATSupport@myfloridacfo.com and must include the following information:

• Agency
• Payment Reference ID
• Supplier Name and ID
• Payment Amount
• Cancellation reason
• Type of cancellation (cancel and reissue, cancel and voucher hold, or cancel)

Please note, an updated form for this process will be provided soon.

Information is coming soon.

The IU Module will be used to record inter and intraagency fund movements. Agencies must attach the same supporting documentation required today for journal transfers. Please refer to Florida PALM’s Knowledge Center for additional information on  Inter/IntraUnit Transaction Processing (110.3).

If account values are not available that you feel should be, please email AcctAudTransformationSupport@MyFloridaCFO.com with additional information, including an explanation of why the account value is needed for the IU Transaction Subtype.

Agencies are expected to use the IU Module transactions, such as the Expenditure/Revenue or Encumbrance transaction subtypes, when making payment to another agency. If an agency has a need to pay another agency as a customer that cannot be completed through an IU transaction, please email a formal request, along with justification, to AcctAudTransformationSupport@MyFloridaCFO.com.

Enterprise Record Inter/IntraUnit Transactions

The Inter/IntraUnit Module allows DFS to perform inter-agency transactions on behalf of agencies such as expenditure/revenue, transfers, and more. A&A will work with agencies as needed should we need to record a transaction on an agency’s behalf.

GR Service Charge

A&A will be following the guidance provided in the Florida PALM Knowledge Center article Process GR Service Charge (110.3.3). A&A will work with agencies on a case-by-case basis should there be issues with the GR service charge IU transaction. 

Trust Fund Loan Issuance and Repayment

A&A will be following the guidance provided in the Florida PALM Knowledge Center article Manage Trust Fund Loans (110.3.4). A&A will work with agencies on a case-by-case basis should there be issues with the specific IU transaction(s).  

 To establish a new fund in Florida PALM UAT, please submit a Fund Questionnaire.  Agencies should follow the guidance per Florida PALM Knowledge Center article Processing and Completing the ChartField Request and Fund Questionnaire Form – Agency.

• The questionnaire must be completed using real data.
• The Fund Questionnaire Description Field must contain Fund Long Description and Statutory Authority
• The Structure Request form number should be included in the More Information box at the end of the questionnaire
• All required supporting documentation must be attached
• A&A will deny incomplete submissions

 To establish new ChartField values (Account, Transactional Fund, Revenue Category, or Organization) for use in Florida PALM UAT, please submit a COA Structure Request.  Agencies should follow the guidance per Florida PALM Knowledge Center article Processing and Completing the ChartField Request and Fund Questionnaire Form – Agency.

• Requests must include real data along with applicable support documentation.
• A Fund Questionnaire Form ID must be provided with a COA Structure Requests for a Fund ChartField value.
• A&A will deny incomplete submissions.

• If assistance with budget journals is needed, please reach out to AcctAudUATSupport@MyFloridaCFO.com.

If a budget override request is needed, a Budget Override Request Form must be submitted within Florida PALM with real data and necessary supporting documentation.

Agencies must also attach all supporting documentation to the transaction that needs to be overridden.

Agencies should follow the guidance per Florida PALM Knowledge Center article Creating and Modifying a GL Journal. Additional financial reporting guidance will be provided as it becomes available. 

Customer Refunds can be processed through one of the three options. Additional information on these options is available to agencies on the Florida PALM Knowledge Center.

Prior approval from A&A is required to use the API002 to issue single pay vouchers, including for refund accounts (621601 through 621612).

AR Write-offs can be processed through the Accounts Receivable (AR) Module or directly in the General Ledger for agencies who are not using customers in Florida PALM.

AR Module

Agencies should follow the guidance per Florida PALM Knowledge Center article Write-Off AR (60.1.3) to complete an AR write-off through the AR Module. Agencies must continue to follow guidance per Section 17.20, Florida Statute, as it pertains to reporting claims for collection.  All necessary forms and attachments must be attached to the AR write request in Florida PALM. A&A’s approval of the Florida PALM request for write-off will now serve as the formal approval to write-off the account receivable.

A&A will deny requests that do not have appropriate information or do not have the correct documentation to support all AR records within the request.

GL Module

Agencies should follow the guidance per Florida PALM Knowledge Center article Creating and Modifying a GL Journal to complete an AR write-off through the general ledger using the Bad Debt Expense account (708908). Agencies must continue to follow guidance per Section 17.20, Florida Statute, as it pertains to reporting claims for collection.  A&A’s approval of the Florida PALM GL journal will now serve as the formal approval to write-off the account receivable.

Agencies can create a GL journal with multiple lines to account for each AR record or create a GL journal with one line recording the summation of all AR records being requested. All necessary forms and attachments must be attached to the GL journal in Florida PALM.

A&A will deny requests that do not have appropriate information or do not have the correct documentation to support all AR records within the request. 

Agencies should follow the guidance per Florida PALM Knowledge Center article Asset Disposal (40.2.4) for processing asset disposal. Agencies should continue to follow the property disposal guidelines, and all supporting documentation must be attached to the disposal request in Florida PALM. 

 More information coming soon.

More information coming soon.

If additional guidance is needed that is not covered, please email your questions to AcctAudUATSupport@MyFloridaCFO.com.