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Florida Department of Financial Services Prepared to Assist Consumers Affected by Anthem Data Breach


Contact: Ashley Carr
(850) 413- 2842
TALLAHASSSEE, Fla. – In response to a cyber security breach of the national health insurance company Anthem Inc., the Florida Department of Financial Services has taken proactive steps to provide consumer information regarding potential scams that may arise as a result of the data breach. The department’s Consumer Helpline, which provides consumer information on insurance-related matters, has taken measures to accommodate anticipated higher call volumes and has added information on the breach to its Consumer Alerts web page.
While Anthem, Inc. is working to determine which members/policyholders may have been impacted by the breach, all consumers should be aware that the company will only contact impacted members by written communications via postal mail, not by phone or electronic communications. Anthem plans to begin mailing letters in the coming weeks.
Consumers should also be aware of the potential fraudulent scams targeting current and former Anthem members that could arise following this incident.
Consumers should not provide personal or financial information to persons claiming to be Anthem representatives via email or by phone. If a call or email comes in:
• DO NOT click on any links or attachments contained within the email message.
• DO NOT reply to the email or reach out to the senders in any way.
• DO NOT supply any personal information online or by phone.
Anthem will provide free credit monitoring services to those who were impacted by the data breach. For more information or questions related to the breach, please call Anthem’s toll-free hotline at 1-877-263-7995 or visit, a website specifically set up to address the breach.
Florida consumers with questions may contact the Consumer Helpline by calling 1-877-MY-FL-CFO, or 1-877-693-5236, available Monday – Friday from 8:00 a.m. – 5:00 p.m. EST.
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Chief Financial Officer Jeff Atwater, a statewide elected official, oversees the Department of Financial Services. CFO Atwater’s priorities include fighting financial fraud, abuse and waste in government, reducing government spending and regulatory burdens that chase away businesses, and providing transparency and accountability in spending. Follow the activities of the Department on Facebook (FLDFS) and Twitter (@FLDFS).