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CFO Sink: Storm Line Remains Activated, Mobile Assistance Units Still in Several Locations


CONTACT:  FLDFS Press Office
(850) 413-2842
TALLAHASSEE—Chief Financial Officer Alex Sink wants Central Florida tornado victims to know that insurance consumer specialists remain available to take phone calls on the Department of Financial Services' storm hotline, 1-800-22-STORM (1-800-227-8676), and will remain at several mobile consumer locations through at least Tuesday.
The department's consumer specialists can assist with questions regarding steps to take to contact an insurance company, file an insurance claim or check to make sure a public adjuster is licensed.
"We are committed to doing all we can to make sure these tornado victims get the help they need to rebuild their homes and their lives," said CFO Sink.  She further urged storm victims to be sure to read and understand any contract they are contemplating signing with a public adjuster and to call the department if they have any concerns or questions.
Public adjusters are not affiliated with any insurance company and are hired by the consumer for a fee, which is usually a percentage of the claim payment as stated in the contract.  That means, for example, that if your insurance company determines your home is a total loss, the contracted public adjuster would be entitled to part of the claim payment you would need to rebuild. 
To find out more about public adjusters, get help with filing an insurance claim, or to find locations for the department's mobile assistance units, call 1-800-22-STORM (1-800-227-8676) or log on to  The department has investigators in the area ready to respond to complaints.
Locations of the department's mobile assistance units are:
Victoria Square
1728 South Woodland Blvd., DeLand
Atlantic Coast Community Church
1212 Conrad Drive, New Smyrna Beach
The Villages - Laurel Manor Recreational Center
1985 Laurel Manor Drive, The Villages
Lake Mack Volunteer Fire Department
25310 County Road 42, Paisley
CFO Sink also reminds residents that because of the declaration of emergency that has been issued, the maximum fee that public adjusters can charge for storm victims in counties named in the order is capped at 10 percent of the claim payment.   Furthermore, public adjusters are prohibited from demanding or accepting any type of advance fees, retainers, or other compensation prior to any payment being made on the claim.
A new rule, which went into effect on September 3, 2006, triggers these consumer protections when the governor declares a state of emergency.  Under the new rule, the fee cap will not expire for tornado victims regardless of when they may enter into a public adjuster contract for a claim related to damages sustained from the storm.
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