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My Florida C F O

Consumer Services

The Division of Consumer Services helps consumers make informed insurance and financial decisions. Our dedicated and experienced staff are ready to assist you by answering questions and providing assistance regarding any line of insurance. Our online resources and guides help consumers expand their insurance knowledge. Community education programs are offered throughout the state to provide the public information on various insurance and financial topics. Consumer Assistance and Protection is our Mission.


  • Director Tasha Carter
  • Assistant Director Patricia Commander

Contact Us

  • Address Division of Consumer Services, 200 East Gaines Street, Tallahassee, FL 32399-0322
  • Helpline: 850/413-3030
    1-877-MY-FL-CFO (1-877-693-5236)
  • Out-of-State Callers: 850/413-3089


Bureau Chief: Kevin Elliot

Bureau of Consumer Assistance

Our dedicated and experienced staff are continuously trained and informed about any changes that occur in the 26 different categories of insurance.

Bureau Chief: Hazel Muhammad

Bureau of Education, Advocacy and Research

Provide information and technical expertise to DFS staff to better enable them to educate, serve and advocate on behalf of the citizens of Florida