SUCCESSFUL MEETING HELD BY TASK FORCE ON CITIZENS PROPERTY
INSURANCE CLAIMS HANDLING AND RESOLUTION
The legislatively-created Task Force on Citizens Property Insurance
Claims Handling and Resolution met on June 19, 2007, in Ft. Lauderdale with
a responsive audience and an effective discussion of the issues.
Consumers who have homeowner policies with Citizens or who have open claims
from the 2004/2005 hurricane seasons attended the public hearings and
provided public testimony. The task force heard comments from 26 citizens on
a variety of specific issues.
Citizens representatives were available to facilitate claims and answer
concerns of policyholders. Those with open claims with Citizens are
encouraged to contact Citizens for resolution of the issues.
Two areas of immediate concern to the task force are
out-of-state-adjusters and the appointment of insurance agents. Citizens is
requested to have a detailed action plan for training out-of-state adjusters
and to have a first response team in position as hurricane season is here.
The Department of Financial Services consumer specialists were on site to
help with questions regarding Citizens claims and policies.
Created by House Bill 1A during the 2007 special session of the Florida
Legislature, the task force comprises Chairman and Florida’s Insurance
Consumer Advocate Bob Milligan; Vice Chairman and Senator Mike Fasano;
Representative Julio Robaina; Michael B. Twomey Sr., Attorney; Mike
Lancashire, VP, The Main Street America Group; Heather Carruthers, Fair
Insurance Rates in Monroe County; and Tim Loftin, VP of Claims at Citizens
Property Insurance Corporation.
The task force, directed to develop recommendations for Citizens to complete
claims remaining from the 2004 and 2005 hurricane seasons, will issue a
report evaluating Citizens’ procedures on claims handling, claims resolution
and customer service to the Governor, Chief Financial Officer, President of
the Senate and Speaker of the House by July 1, 2007.
A Web site dedicated to the task force and its duties is available at