Volume 3 Number 52
December 25, 2006

Department of Financial Services button
Consumer Services HelpLine Number 800-342-2762
e-mail CFO Tom Gallagher
Press Releases button
Previous Issues button
CFO location button
Subscribe to Eviews button
Unsubscribe to eViews button
Text Version button

Florida Department of Financial Services logo






More Than 83 Percent of Survey Respondents Rate Service as Good or Excellent

Tom Gallagher, Florida’s chief financial officer, said that based on the results of an electronic survey of 5,500 homeowners who have received inspections through the My Safe Florida Home program, an overwhelming majority of homeowners are pleased with the service they received through the program.  More than 35 percent of homeowners surveyed, or 1,940, responded.  When asked about the application process, over 95 percent stated that it was easy (79 percent) or somewhat easy (16 percent).  When asked how they would rate their experience with their free inspections, over 87 percent of homeowners who have received inspections stated that they were completely satisfied (62 percent) or somewhat satisfied (26 percent) with their experience. 

More than 83 percent of respondents indicated their overall experience with the My Safe Florida Home program to be excellent (45 percent) or good (39 percent).

“Homeowners are our number one customers and we are striving to provide the best service possible,” said Gallagher, who oversees the Department of Financial Services which administers the My Safe Florida Home program.  “We are pleased with the initial responses to our survey and will incorporate suggestions from our customers as we move forward in the program.” 

The survey was created to help the My Safe Florida Home program evaluate the progress and services provided.  During this evaluation time period, the program will continue to accept applications and conduct free inspections on a limited basis. 

Gallagher also stated that another important lesson from the survey is to ensure that information important to the homeowners is made available, and we will make this an integral part of our service with future inspections.

The My Safe Florida program has completed roughly 13,000 inspections as of November 30, surpassing Gallagher’s goal of 12,000.  The program currently has an estimated 560 inspectors and 800 contractors that have been specifically trained for the program during the pilot phase.  Nearly 100 percent of homeowners surveyed about their experience with inspectors indicated that their inspector was professional and courteous.

The program, funded with $250 million by the Florida Legislature, was created to better protect Floridians by strengthening their homes against hurricanes and to reduce the state’s exposure to hurricane damage.

Inspections have been done in Broward, Charlotte, Collier, Escambia, Hillsborough, Indian River, Palm Beach, Pinellas, Lee, Manatee, Martin, Miami-Dade, Monroe, Santa Rosa, Sarasota, St. Lucie and Walton counties over the last few months.

Applying and obtaining a free home inspection is just the first step of the program.  Homeowners who undergo a My Safe Florida Home inspection may also qualify for matching grants of up to $5,000 to fortify their homes.  As directed by the new law to reduce hurricane exposure and property losses in Florida, grants will be prioritized and awarded to homeowners who live in high-risk, hurricane-vulnerable areas of the state.

Floridians eligible for a free home inspection must live in a single-family, site-built home with an insured value of $500,000 or less and have a valid homestead exemption.  Documents verifying this information must be submitted with a completed application.  Floridians can apply on-line at www.mysafefloridahome.com or by calling 1-800-342-2762 to get an application packet.

Gallagher said that the public response to this program and support for strengthening homes has been tremendous. Nearly 100,000 Floridians have gone on-line or called to learn more about the My Safe Florida Home program.  Nearly 58,000 eligible Floridians have submitted completed applications for free home inspections.