Volume 1 Number 33
August 16, 2004










TEXT VERSION

 

 

GALLAGHER ACTIVATES NEW ONLINE SYSTEM TO EXPEDITE PAYMENT OF CLAIMS FOLLOWING CHARLEY

As local, state and federal officials and volunteer organizations prepare to assist residents affected by Hurricane Charley, the Department of Financial Services is gearing up to quickly help thousands of Floridians who will need assistance in filing insurance claims, Chief Financial Officer Tom Gallagher said today.

According to Gallagher, the department will activate its new “E-Storm” system as it receives questions and complaints from consumers.  “E-Storm” will automatically link up with participating insurance companies to ensure consumers receive immediate assistance.

“Charley will be devastating to thousands of Florida families.  We are here to help them pick up the pieces and start the rebuilding process,” said Gallagher, who oversees the Department of Financial Services.  “With E-Storm, we’ll be able to serve consumers faster and get companies to quickly resolve questions and complaints.”

“E-Storm” is an electronic reporting system in which consumer questions and requests-for-assistance are input into a state database, which is connected to customer-service offices for several insurance companies, including State Farm, Nationwide, Citizens, USAA, Allstate, Tower Hill, Liberty Mutual, Farm Bureau and Sunshine State.  Additional insurance companies are expected to participate within the next several days.

According to Gallagher, the department will keep its storm line, 1-800-22-STORM, operating to assist Floridians.  Information is also available on the DFS web site, www.MyFloridaCFO.com on storm preparation and the claims reporting contact numbers for the state’s twenty largest homeowners insurance companies.

 

Pensacola from the bay is our skyline for August.