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Insurance Consumer Advocate

Sha'Ron James

Contact Us
Mailing: 200 East Gaines St.
Tallahassee, FL 32399-0308

For Consumer Assistance:
Contact the Division of
Consumer Services within the
Department of Financial Services

Online at
Consumer Services
Toll-free in Florida
Out of State
(850) 413-3089
(850) 413-3033

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Chief Financial Officer Jeff Atwater and Insurance Consumer Advocate Robin Westcott Joint Statement Regarding Win for Florida’s Insurance Consumers

Press Release

May 30, 2013


Florida Chief Financial Officer Jeff Atwater and Insurance Consumer Advocate Robin Westcott today released a joint statement regarding the order issued by the Office of Insurance Regulation (OIR) for Universal Property and Casualty Insurance Company (UPCIC) related to their target market conduct final examination report. UPCIC is ordered to pay an administrative fine of $1.26 million for using information regarding consumers’ credit history to deny claims long after the underwriting process should have been completed.

“I commend OIR for taking this action on behalf of Florida’s insurance consumers,” CFO Atwater said. “For far too long, this company unjustly denied claims and forced consumers into financially devastating situations. I am proud of the work of the Insurance Consumer Advocate, Robin Westcott, who went to battle for consumers on this issue and continues to fight for Floridians every day.”

“This is a win for the people of Florida,” ICA Westcott said. “This order will begin the process of giving Florida’s policyholders the confidence that when they purchase a homeowners insurance policy, they are truly protecting their home and family.”