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Insurance Consumer Advocate

Sha'Ron James

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Mailing: 200 East Gaines St.
Tallahassee, FL 32399-0308

For Consumer Assistance:
Contact the Division of
Consumer Services within the
Department of Financial Services

Online at
Consumer Services
Toll-free in Florida
Out of State
(850) 413-3089
(850) 413-3033

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Florida's Insurance Consumer Advocate and Division of Consumer Services to Host Homeowner's Insurance Consumer Forum in Pensacola

Press Release

April 18, 2013


TALLAHASSEE—Florida’s Insurance Consumer Advocate Robin Smith Westcott and Department of Financial Services, Division of Consumer Services are offering Pensacola homeowners an opportunity to share their insurance claim experiences and improve the claim-handling process at an Insurance Consumer Forum to be held on TUESDAY, April 23, from 6:30 p.m. to 8:30 p.m. at the Pensacola Association of Realtor located at 107 W. Main Street, Pensacola, FL 32502.                                                                                                                        

The Pensacola forum is the fourth in a series to be held around the state through May.  Click here for a full schedule.   

Westcott is appointed by Florida Chief Financial Officer Jeff Atwater, who also oversees the Department of Financial Services.  Most recently, Westcott has been a vocal advocate when it comes to inappropriate use of consumer credit information to deny a claim; more consumer protections for policyholders in Citizens Property Insurance Corporation, the state’s insurer of last resort; and more disclosure for homeowners regarding force-placed lender coverage.

Tasha Carter, Director of the Division of Consumer Services, will join Westcott at the forums. The Division of Consumer Services operates the CFO’s Insurance Consumer Helpline.  Last year, the division received more than 325,000 consumer calls and helped recover more than $22.5 million for Florida policyholders in claim payments and premium refunds. 

Policyholders who need immediate assistance with an insurance-related issue should call the toll-free Insurance Helpline at 1-877-My-FL-CFO (693-5236) or seek assistance online.