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Insurance Consumer Advocate

Sha'Ron James

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Mailing: 200 East Gaines St.
Tallahassee, FL 32399-0308

For Consumer Assistance:
Contact the Division of
Consumer Services within the
Department of Financial Services

Online at
Consumer Services
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Out of State
(850) 413-3089
(850) 413-3033

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Florida's Insurance Consumer Advocate and Division of Consumer Services Host Homeowners Insurance Consumer Forums to Improve Claim Process

Press Release

March 18, 2013


TALLAHASSEE—Florida’s Insurance Consumer Advocate Robin Smith Westcott and Department of Financial Services, Division of Consumer Services is offering Florida homeowners an opportunity to improve the insurance claim-handling process by sharing their experiences.

The first three forums will be held at 6:30 p.m. March 21 in Orlando, March 26 in Tampa and March 27 in Jacksonville with additional forums scheduled throughout the state in April and May.  Click here for a full schedule.   

“Often consumers are confused and intimidated in the claim-handling process,” Westcott said.  “This is an opportunity for consumers to share their experiences to help improve the system for everyone.” 

Westcott is appointed by Florida Chief Financial Officer Jeff Atwater, who also oversees the Department of Financial Services.  Most recently, Westcott has been a vocal advocate when it comes to inappropriate use of consumer credit information to deny a claim; more consumer protections for policyholders in Citizens Property Insurance Corporation, the state’s insurer of last resort; and more disclosure for homeowners regarding force-placed lender coverage.  

Tasha Carter, Director of the Division of Consumer Services, will join Westcott at the forums. The Division of Consumer Services operates the CFO’s Insurance Consumer Helpline.  Last year, the division received more than 325,000 consumer calls and helped recover more than $22.5 million for Florida policyholders in claim payments and premium refunds. 

“We step into the shoes of consumers and represent them directly in their dispute,” Carter said. “We want Floridians to know they have someone in their corner when it comes to protecting their families, homes and hard-earned dollars.” 

Policyholders who need immediate assistance with an insurance-related issue should call the toll-free Insurance Helpline at 1-877-My-FL-CFO (693-5236) or seek assistance online.

The Insurance Consumer Advocate is appointed by Florida Chief Financial Officer Jeff Atwater and is committed to finding solutions to insurance issues facing Floridians, calling attention to questionable insurance practices, promoting a viable insurance market responsive to the needs of Florida’s diverse population and assuring that rates are fair and justified.