jump to main menu jump to subject menu jump to content jump to footer


Insurance Consumer Advocate

Sha'Ron James


Contact Us
Mailing: 200 East Gaines St.
Tallahassee, FL 32399-0308

For Consumer Assistance:
Contact the Division of
Consumer Services within the
Department of Financial Services

Online at
Consumer Services
Toll-free in Florida
1-877-MY-FL-CFO
(1-877-693-5236)
Out of State
(850) 413-3089
Español
(850) 413-3033

Public Records Requests



Follow the ICA on Twitter


design placeholder only

Florida Insurance Consumer Advocate Robin Westcott Adds Insurance Expert and Long-Time Legislative Staffer to Team

Press Release

January 5, 2012

TALLAHASSEE—Florida’s Insurance Consumer Advocate Robin Westcott announced today the addition to her staff of Brian Deffenbaugh, an attorney, insurance expert and long-time legislative staffer. With nearly 20 years of experience in the Florida Legislature supervising insurance-related committees, Deffenbaugh brings legal and policy expertise on Florida’s insurance laws and marketplace to the advocate’s office. He will serve as Senior Counsel.

“Brian will be another strong voice fighting for and protecting Florida’s insurance consumers,” said ICA Robin Westcott. “With many issues facing Florida’s consumers and the insurance market, there is no better person to supplement our already strong team of advocates.”

Deffenbaugh began his career as an attorney in the Florida Senate in 1978. He served as an attorney for many committees in the House of Representatives before leaving the Legislature to join the former Department of Insurance. In 1989, he returned to the House of Representatives as the Staff Director of the Insurance Committee, leaving in 1996 to direct the Senate Banking and Insurance Committee where he served until 2008. Deffenbaugh was most recently the Director of Ethics at Citizens Property Insurance Corp.

Deffenbaugh has a bachelor’s degree in economics from Notre Dame University and a Juris Doctorate from Florida State University.

The Insurance Consumer Advocate’s Office, with Deffenbaugh’s assistance, will be focusing on the sinkhole crisis facing Florida’s property insurance market, its economic impact on Florida’s housing market, and monitoring the implementation of SB 408, passed during the 2011 Legislative Session, and the effects on Florida’s consumers.

The Insurance Consumer Advocate is appointed by Florida Chief Financial Officer Jeff Atwater and is committed to finding solutions to insurance issues facing Floridians, calling attention to questionable insurance practices, promoting a viable insurance market responsive to the needs of Florida’s diverse population and assuring that rates are fair and justified.