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Insurance Consumer Advocate

Sha'Ron James

Contact Us
Mailing: 200 East Gaines St.
Tallahassee, FL 32399-0308

For Consumer Assistance:
Contact the Division of
Consumer Services within the
Department of Financial Services

Online at
Consumer Services
Toll-free in Florida
Out of State
(850) 413-3089
(850) 413-3033

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Regulators Seek Input on Improving Home-Claims Process


Orlando Sentinel

Florida's insurance-consumer advocate, Robin Smith Westcott, and the Department of Financial Services' Division of Consumer Services are offering Florida homeowners a chance to share their claim-handling experiences starting with a forum Thursday evening in Orlando.

The hearing will take place from 6:30 to 8:30 p.m. in the headquarters of the Orlando Regional Realtor Association, 1330 Lee Road, Orlando 32810. The next two forums are set for March 26 in Tampa and March 27 in Jacksonville, with additional forums scheduled throughout the state in April and May.

"Often consumers are confused and intimidated in the claim-handling process," Westcott said. "This is an opportunity for consumers to share their experiences to help improve the system for everyone."

Property-insurance policyholders needing immediate assistance with an insurance-related issue may call the state's toll-free Insurance Helpline at 1-877-693-5236 or seek assistance online.