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Insurance Consumer Advocate

Sha'Ron James

Contact Us
Mailing: 200 East Gaines St.
Tallahassee, FL 32399-0308

For Consumer Assistance:
Contact the Division of
Consumer Services within the
Department of Financial Services

Online at
Consumer Services
Toll-free in Florida
Out of State
(850) 413-3089
(850) 413-3033

Public Records Requests

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Just How Poorly are Homeowners Insurance Claims Handled? A Call to Florida Policyholders


Nicole Vinson

Property Insurance Coverage Law Blog

Florida policyholders with property damage claims need to show up and speak up. If you have had a business or residential claim that you feel was not properly handled, now is your time to share.

Florida’s Consumer Advocate, Robin Westcott, and the Director of Consumer Services, Tasha Carter, will be holding a series of consumer forums in various locations in Florida. These two hour morning and evening sessions will give Floridians the chance to share their firsthand claim experience with representatives from the Florida Department of Financial Services. Westcott pledges the information gathered at these forums will be used to push for improvements in the property insurance claims handling process.

Get ready, the first forum starts next week.

Orlando- Thursday, March 21, 2013

Tampa- Tuesday, March 26, 2013

Jacksonville- Wednesday, March 27, 2013

Pensacola- Tuesday, April 23, 2013

West Palm Beach- Wednesday, May 22, 2013

Fort Lauderdale- Wednesday, May 22, 2013

Miami- Thursday, May 23, 2013

Fort Myers- Thursday, May 23, 2013As attorneys for policyholders with property damage claims, we advocate whenever an opportunity arises, but how many Floridians have not been heard? Now, policyholders have a chance to tell their own consumer advocate how their claims were handled.

Some policyholders with sinkhole claims will have to travel to a forum, but we encourage you to attend the Orlando or Tampa meeting if you reside on the West Coast of Florida. Public Adjusters should make current and former clients aware of this opportunity.