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Consumer Alerts

Insurance Consumer Advocate

Tasha Carter

Contact Us
Mailing: 200 East Gaines St.
Tallahassee, FL 32399-0308

For Consumer Assistance:
Contact the Division of
Consumer Services within the
Department of Financial Services

Online at
Consumer Services
Toll-free in Florida
Out of State
(850) 413-3089
(850) 413-3033

Public Records Requests

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Hurricane Deductible Title


RESOURCES: Since all insurance policies are different, it is important to carefully read your policy to determine what coverages apply. If you have any questions with regards to your coverage, please contact your insurance company, insurance agent or call the Florida Department of Financial Services, Division of Consumer Services listed below.


Department of Financial Services, Division of Consumer Services: The Florida Chief Financial Officer’s Division of Consumer Services has experienced insurance specialists that assist you in working with your insurance company to resolve your insurance issues, review your coverage options and ensure that your claim is processed in a timely and appropriate manner. Call the toll-free helpline at 1-877-MY-FL-CFO (693-5236) or visit www.MyFloridaCFO.com/Division/Consumers for questions or assistance.


Florida Attorney General Price Gouging Hotline: Unfortunately, those affected by a natural disaster can become victims to untrustworthy business schemes that are out to profit on the misfortune of others. The Florida Attorney General, in an effort to deter these kinds of scams, has activated the Price Gouging Hotline to assist Floridians in recognizing and avoiding storm-related scams. If you suspect price gouging, please report this information to the Price Gouging Hotline at (866) 9-NO-SCAM or by visiting www.MyFloridaLegal.com.


FEMA Assistance: To apply for Federal Emergency Management Agency (FEMA) assistance visit: www.disasterassistance.gov or call 1-800-621-FEMA (1-800-621-3362) TTY: 1-800-462-7585. For in-person assistance with storm related questions, visit your local FEMA Disaster Recovery Center. To find the nearest FEMA Disaster Recovery Center visit: https://egateway.fema.gov/ESF6/DRCLocator.


FEMA Fraud Hotline: To report any suspicious activity affecting federal disaster assistance provided by the FEMA, call the FEMA fraud hotline at 1-800-323-8603. This can include information on contractors, inspectors, disaster survivors or anyone posing as any of these. Complaints can also be made via the FEMA disaster assistance helpline at 1-800-621-3362.


Florida State Emergency Response Team: If you need supplies, such as food, water, or ice, please contact your county emergency management at: https://www.floridadisaster.org/counties/ or by phone at 850-815-4001 for the location of the nearest distribution center. Your county emergency management can provide up-to-date information about shelters and local distribution centers for food and supplies.