Dear Friends,

This month the Division of Agent and Agency Services welcomed new leadership and finalized steps to provide even better customer service.

Gregory Thomas now serves Florida's insurance professionals as the division's director. Prior to his appointment, Mr. Thomas served as the Bureau Chief of Education, Advocacy and Research in the Division of Consumer Services where he has led efforts to advocate for consumers of financial products and monitored trends in the marketplace. Mr. Thomas has nearly 25 years of experience in the insurance industry, some while being a former licensed insurance agent, and six professional designations in insurance, including Chartered Property Casualty Underwriter (CPCU) and Chartered Life Underwriter (CLU).

The division's online licensing system, MyProfile, is getting some important enhancements. It will soon be easier to apply for a license with our simplified application process and access MyProfile using your mobile device.  Check out the In The Know section to read more about these upcoming enhancements.

With the division's new leadership in place and the many future enhancements in the works, we aim to provide Florida's insurance professionals with the highest level of service. Whether it's reducing the amount of time customers are on hold with the Customer Contact Team or cutting license application processing times, these improvements matter to our customers and we're going to continue to find ways to better serve you. Please let us know how we can continue to improve our service and make Florida the best place to be in business.

Thank you,
Jeff Atwater

Don't forget to bookmark our division's website at:
www.MyFloridaCFO.com/Agents