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Division Director

Greg Thomas

Insurance Agent and Agency Services
200 East Gaines Street
Tallahassee, FL 32399-0318
Bureau of Licensing
(850) 413-3137
Bureau of Investigation
(850) 413-3136

Florida's Online Licensing System Will Be Down February 22-24, 2012

The Florida Department of Financial Services, Division of Agent and Agency Services, advises that its licensing system, MyProfile, will be unavailable starting Wednesday, February 22, 2012 at 4:30 p.m. EST in order to make necessary enhancements. The system will not become available again until the evening of Friday, February 24, 2012.

While the system is unavailable, there will be NO access to the following online services:

  • Apply for any type of license
  • Update an address (email, home, business, mailing) or other contact information
  • Request Letters of Certification/Clearance
  • Submit name change requests
  • Check continuing education status
  • Check appointments
  • Read messages in a MyProfile account
  • Add or Terminate an Agent-in-charge
  • Update owners or officers
  • Renew an agency license
  • Review or print a pending application's deficiencies
  • Review or print CE enforcement notifications
  • Appointing entities that go to eAppoint via MyProfile will not be able to submit new appointments, renewal appointments or appointment terminations. These appointing entities are: self-appointers, general lines agents appointing customer representatives, and insurance agencies.
  • Education providers will not be able to submit provider, course, course offering, school official, or instructor applications as well as course completion rosters.

Any MyProfile transactions completed and submitted to the Department prior to 4:30 p.m. EST on February 22, 2012 will not be affected and will be processed.

Appointing entities (insurers and adjusting firms) who go directly to eAppoint to submit new appointments, renewal appointments and appointment terminations WILL be able to access eAppoint during this period.

We appreciate your patience and apologize for any inconvenience this may cause you or those you represent; however, the system enhancements will help us provide better customer service in the future as well as a reduced examination fee for applicants.

February 20, 2012