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Division Director

Toma Wilkerson


Assistant Division Director

Mary Linzee Branham


Division of Rehabilitation and Liquidation
Alexander Building
2020 Capital Circle SE
Suite 310
Tallahassee, FL 32301
1-800-882-3054

Guarantee Insurance Company

Frequently Asked Questions

Company History

On November 27, 2017, Guarantee Insurance Company (“GIC”) was ordered into receivership for purposes of liquidation by the Second Judicial Circuit Court in Leon County, Florida. The Florida Department of Financial Services is the court appointed Receiver of Guarantee Insurance Company.

GIC was a workers’ compensation insurance company located in Fort Lauderdale, Florida.

GIC was originally licensed in Florida in 1977 as a foreign insurer. On January 5, 2007, GIC was re-domesticated to Florida from South Carolina

Is my insurance policy still in force?

No. All insurance policies issued by GIC were cancelled as of December 27, 2017, as stated in the Liquidation Order.

How do I report a new workers’ compensation claim?

Please report all new claims to your state guaranty association. Contact information for each guaranty association can be found at:
Alphabetical listing of state guaranty associations and contact information

If I have already filed a workers’ compensation claim with GIC will the Liquidation affect the status of my claim?

No. The guaranty associations of the states where GIC wrote business have been activated to help pay outstanding claims for workers’ compensation policies. Any questions regarding the status of your claims should be directed to your state’s guaranty association. Contact information for each state guaranty association can be found at:
Alphabetical listing of state guaranty associations and contact information

How do I obtain medical authorizations?

For medical authorizations on claims, please contact your state’s guaranty association. Contact information for each state guaranty association can be found at:
Alphabetical listing of state guaranty associations and contact information

Where should medical providers submit unpaid medical bills?

Providers should submit unpaid medical bills to their state guaranty association. Contact information for each guaranty association can be found at:
Alphabetical listing of state guaranty associations and contact information

Do I need to submit a proof of claim form to the Department in order to have a state guaranty association make payments on my loss claim?

No. The state guaranty associations will have access to the company claim files and will review your claim to determine if it is a covered claim on which payments may be due. If you are not certain that your claim is covered in full by a guaranty association, you must submit a proof of claim form to the Department.

Do I need to submit a proof of claim form to the Department in order to have my invoices for claim related expenses paid? 

Yes. If you have unpaid invoices for services related to specific claim files (IME, copy charges, legal defense fees, damage estimation, appraisers, adjusting etc.) your claim is considered a General Creditor, Class 6 claim. A guaranty association does not usually cover these. There may be insufficient assets to pay these types of claims, however, you must file a Receiver’s proof of claim form to have your claims considered. These types of claims are most often considered Master Claims as they involve more than one invoice. See the instructions for filing a master proof of claim here:Master Claim Instructions.

When is the Department sending out Proof of Claim forms?

The Department mailed 16,820 Proof of Claim forms on February 22, 2018 to policyholders and injured workers associated with open claims, employees, general creditors, premium finance companies and various government agencies. Additional mailings took place on March 7, 2018 and March 26, 2018 for a total of 515 items mailed.   On May 16, 2018, the Department mailed 898 Proof of Claim forms to Agents. More information can be found here: GIC pages.

Why did I receive a proof of claim form?

If you have received a proof of claim form, you have been identified as a potential claimant in the estate of GIC.  Receiving a proof of claim form does not mean that you do have a claim in the GIC estate, only that you were listed in the company records and could potentially have a claim.  Potential claimants can include loss claimants, policyholders, general creditors, agents, claims vendors etc.

I am an employer/policyholder with an open claim(s) or an injured claimant.  Why did I receive a proof of claim form if a guaranty association is handling the claim?

All policyholders and injured claimants on open claims were noticed.  In most cases, the claims are covered by the guaranty association in full.  If you are not certain that your claim is covered in full by a guaranty association, you must submit a proof of claim form to the Department.

I am a policyholder. Do I need to submit a proof of claim form to the Department in order to have my Return Premium claim processed?

No. These claims may or may not be covered by the applicable state guaranty association. The Court approved an Order on May 15, 2018 where the Department will not require Proof of Claim forms from policyholders who have a potential return premium claim in the estate of GIC. Potential claims include the return premium claims of policyholder claimants who had a policy in force on the date of liquidation and all other return premium claims who the department calculates are due return premium. Policyholders do no need to anything to file a timely claim for return premium or to have their claim accepted by the Department.

I am a policyholder.  Do I need to submit a proof of claim form to the Department in order to have my loss fund balance reimbursed?

Yes. There may be insufficient assets to pay these types of claims, however, you must file a Receiver’s proof of claim form to have your claims considered. The Receiver is gathering the information necessary to send proof of claim forms to the large deductible policyholders for their potential loss fund claim. If you have not received a proof of claim form by April 30, 2018, and you would like us to send you one, please contact the Receiver by using our "Contact Us" form. Alternatively, you may contact the Receiver at #850-413-3081 (toll-free to Florida Residents by calling #800-882-3054).

How do I obtain a proof of claim form?

If you have not received a proof of claim form and you would like us to send you one, please contact the Receiver by using our "Contact Us" form. Alternatively, you may contact the Receiver at #850-413-3081 (toll-free to Florida Residents by calling #800-882-3054).

I am a Florida insured and I have a Florida contract with a premium finance company (“PFC”). Is the (“PFC”) supposed to cease demands for payment from the insured?

Premium financing of an insurance policy is a contract between the insured and the PFC and the Department has no authority to intervene.

I received a letter from Patriot Audit Services, what does this mean to me?

Letters dated 02/07/2018, from CTS Audit Services, LLC, were sent to former GIC policyholders that will be required to have an audit. The audit process is in its initial stages. There are 8,000+ former GIC policyholders that require final audits to determine to what extent a refund is due. As such, we are unable at this time to provide a timeframe on when the audits will be completed, rated and when refunds will be referred to the applicable guaranty fund. The only thing that can be done is to cooperate with the auditor when that time comes. If the audit comes back as a return premium, the claim will automatically be referred to the guaranty fund of your state.

All questions and concerns regarding the audit should be directed to CTS Audit Services, LLC (who is performing the audit). CTS Audit Services, LLC. phone number is (484)567-0293, their Fax Number is (954)206-0157 and their email is MailAudit@ctsholdings.com.

Questions about the GIC Receivership can be directed to Consumer Services at (850)413-3089 or Consumer.Services@myfloridacfo.com

My audit was completed and I have return premium due. How do I get my money back?

The Department is in the process of gathering that information and will forward the data to the guaranty associations in the applicable states. Payment of covered claims will be based on the laws governing the individual state guaranty association. Although most guaranty associations cover unearned premium claims, some do not. Most have a limit on the amount that will be paid and may require that the policy be in effect on the date of liquidation. In some states where the returned premium claim is based on a premium audit or retrospective rating it may not be covered at all. Additionally, net worth limitations in many guaranty association statutes may preclude the payment of unearned premium claims to certain high net worth insureds. Some additional information by state is available at the web site of the NCIGF:http://www.ncigf.org/industry.

I have a claim for return of unearned premium for my Workers’ Compensation policy. What do I do?

The process of returning unearned premium on a workers’ compensation policy involves completing a premium audit to determine the true amount of unearned premium on the policy and will not occur immediately. Claims for return of unearned premium on policies may or may not be covered by the appropriate state guaranty association.

How long will the return premium process take?

The Department doesn’t know at this time; however, we will update our FAQs as more information becomes available.

Are claims for return premium on policies that were not in force as of the liquidation date covered by the applicable state guaranty association?

These claims may not be covered by the applicable state guaranty association, but may be a claim in the GIC receivership.

How are claims paid in a receivership?

The payment of claims in a receivership is defined by Florida Statutes, Chapter 631. Please be advised that the only assets that are available for distribution are the assets of the company.

When is the claim filing deadline?

In order for a claim against the estate of GIC to be considered timely-filed, completed proof of claim forms must be submitted and postmarked by November 27, 2018.

Can I file a proof of claim form in the GIC estate after the filing deadline? Will it be considered late-filed?

Yes, you may file a proof of claim. However, any proof of claim form postmarked after November 27, 2018 will be processed as late-filed.

I filed a lawsuit against GIC prior to their entry into liquidation. Why can't the lawsuit progress?

Pursuant to the Liquidation Order and to Section 631.041(1), Florida Statutes, there is an automatic stay in place prohibiting judicial and administrative proceedings against the company.

I'm trying to file a lawsuit against GIC but the process server is not being allowed to perfect service of the complaint. Why?

Pursuant to the Liquidation Order and to Section 631.041(1), Florida Statutes, there is an automatic stay in place prohibiting judicial and administrative proceedings against the company.

Who do I call for non-claims related questions?

If you have any non-claims related questions regarding the receivership, please contact the Department at Consumer.Services@myfloridacfo.com or by calling (850) 413-3081 or toll free at 1-800-882-3054.

When will agents receive an Agent Notice?

Agent Notices were sent on November 28, 2017. Copies of the Notices are available in the Related Documents section of the Department’s website.

What is the Agent’s responsibility to the policyholders?

Section 631.341(2), Florida Statutes requires that agents to provide written notice of the receivership by registered or certified mail, or by email with delivery receipt required, to the last known address of any policyholder a written notice of the insurer’s insolvency before the court-ordered cancellation date of the policies, which was December 27, 2017.

Will earned commission claims be paid by the Guaranty Association?

No. Typically, agents’ earned commission claims are general creditor claims and are not covered by the applicable guaranty association, but may be filed as claims in the receivership. There may not be sufficient assets to pay this priority of claims; however, agents must file a proof of claim form to have their claims considered.

How do agents obtain loss runs?

If you need loss runs please contact the Department using the “Contact Us” form on the Department’s website at www.myfloridacfo.com/division/receiver/ or by calling (850) 413-3081 or toll free at 1-800-882-3054. Note: Current loss-run data is as-of the policy cancellation date of December 27, 2017. Updated post-liquidation loss transaction data will be available from the Department later in 2018.