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Hurricane Dorian Header

Helpline: 1-877-693-5236

The Division of Consumer Services stands ready to assist insurance consumers in the aftermath of Hurricane Dorian by offering consumers direct access to our insurance experts who can answer the many insurance-related questions that will follow in the wake of the storm as well as information and resources. This site will continuously be updated to provide you with the most current information.

Our toll-free insurance consumer helpline is available.

You may reach us by calling 1-877-693-5236, Monday – Friday, 8:00 am – 5:00 pm, EST

You can speak directly with individuals who can help you review your policies to understand your coverage, help you file claims for damage and offer assistance in the event that you are having trouble communicating with your insurance company.

To verify an insurance agent's or adjuster’s license, visit the Licensee Search page.

Property Insurance Companies and Contact Numbers

Please click here to locate your insurance company and contact information.

Price Gouging

Price gouging for any essential commodity and instances should be reported to the Attorney General’s Office at 1-866-966-7226.

FEMA Assistance - Operation Blue Roof

The U.S. Army Corps of Engineers has been tasked by the Federal Emergency Management Agency (FEMA) to assist eligible homeowners with temporary roof repairs. The program, named Operation Blue Roof, provides a temporary covering of blue plastic sheeting to help reduce further damage to property until permanent repairs can be made. The blue plastic sheeting is installed using strips of wood that are secured to the roof with nails or screws.

Homeowners who wish to apply must complete a right-of-entry (ROE) form to allow the U.S. Army Corps of Engineers and its contractors to access the property. The ROE form can be completed online at www.usace.army.mil/blueroof.

Only primary residences that have standard shingled roofs are eligible to receive a temporary blue roof. Metal roofs and mobile homes will be repaired as practical on a case-by-case basis, and roofs with greater than 50 percent structural damage are not eligible for this program.

Renters must obtain legal permission from the owner for installation of a blue roof. They must also get legal permission from their landlord to continue occupying the residence until more permanent repairs are made.

For the most current information, please visit the USACE Blue Roof website at www.usace.army.mil/BlueRoof or call 1-888-ROOF-BLU (1-888-766-3258).

Natural Disaster Guide - Are You Prepared?

Natural Disaster Guide - Are You Prepared?Hurricanes aren't the only disasters that Floridians need to be prepared for each year. Wildfires, floods, tornadoes and sinkholes are other reasons why it pays to make sure your homeowners' insurance is adequate, and that your financial interests are up-to-date and protected.

This guide contains information that can be extremely valuable in the event of a natural disaster.

Available for download in English or Spanish

Emergency Financial Preparedness Toolkit

An important aspect of disaster preparedness is financial preparedness.  This toolkit is designed to help you organize your financial information before and after a disaster.

An important aspect of disaster preparedness is financial preparedness. This toolkit is designed to help you organize your financial information before and after a disaster.

Available for Download in English, Spanish or Creole

 

 

Disaster Assistance Brochure

Disaster Assistance Brochure

This brochure offers tips on dealing with damage from hurricanes and other natural disasters, including numbers to call for assistance with insurance issues.

Available for Download in English, Spanish or Creole

 

 

Generator Brochure

Generators:A generator can be your best friend during a hurricane or prolonged power outage. But misused generators can be deadly-causing fires, electrocution or carbon monoxide poisoning.

A generator can be your best friend during a hurricane or prolonged power outage. But misused generators can lead to deadly-causing fires, electrocution or carbon monoxide poisoning.

Available for Download in English, Spanish or Creole

 

 

Homeowner Claims Bill of Rights

Homeowner Claims Bill of Rights: Find out what your rights are as a residential property policyholder under the Homeowner Claims Bill of Rights.Find out what your rights are as a residential property policyholder under the Homeowner Claims Bill of Rights.

Available for Download in English, Spanish or Creole

 

 

Homeowners' Insurance - A Toolkit For Consumers

Homeowners Insurance: This toolkit provides helpful suggestions to prepare you for any type of claim that involves the largest investment you’ve made - your home.

This toolkit provides helpful suggestions to prepare you for any type of claim that involves the largest investment you’ve made - your home.

Available for Download in English, Spanish or Creole

 

Renters' Insurance

Florida Renter's Insurance

This toolkit provides information to assist you with insuring your personal property. It also contains tools to assist you if you have a covered loss.

Available for Download in English or Spanish

 

Florida Hurricane Deductible

Florida Hurricane Deductible

Learn more about your hurricane deductible and when it applies.

Available for Download in English or Spanish

For additional information regarding Florida’s Hurricane Deductible, click here.

 

 

 

What to Expect After Filing a Homeowners Claim Related to a Hurricane

Homeowners Claim Timeline Related to Hurricane

Learn more about what to expect after reporting a hurricane-related claim to your insurance company or agent.

Available for Download in English, Spanish or Creole

 

 

 

Flood Claim Process

Timeline Flood Insurance ClaimLearn more about what to expect after reporting a flood claim to your insurance company or agent.

Available for Download in English, Spanish or Creole

 

 

 

 

Assignment of Benefits

AOB BrochureLearn more about assignment of benefits and how it can impact a homeowner.

Available for Download in English or Spanish

For additional information on Assignment of Benefits, click here.

 

 

 

Disaster Recovery for College Students

The aftermath of a disaster is a challenge for anyone, but for students living away from home, it may leave them feeling particularly vulnerable. It is important for you to prepare for a disaster and to know what steps to take after one occurs. Most colleges and universities have disaster plans in place; be sure to check your school’s website for its disaster instructions.

For additional tips to help college students before and after a disaster, visit Affordable College Online’s Recovering from a Natural Disaster in College guide.

State and National Resources

SHELTER / EVACUATIONS / POWER / FUEL / SCHOOL CLOSURES:

  • Florida Division of Emergency Management

    State Emergency Response Team (SERT)

    Website: www.floridadisaster.org
    Telephone Number: 1-800-342-3557

OTHER RESOURCES:

State Agencies
  • Florida Emergency Information Line (FEIL): 1-800-342-3557
    Florida Relay Service: Individuals who make calls using the Florida Relay Service should dial 711.

  • Agency for Health Care Administration
    Consumer Complaint, Publication and Information Call Center: 888-419-3456 / 800-955-8771 (Florida Relay Service)
    Website: www.ahca.myflorida.com

  • Agency for Persons with Disabilities
    Toll-Free: 1-866-APD-CARES or 1-866-273-2273
    CDC+ Program Customer Service: 1-888-329-2731
    Website: www.apd.myflorida.com

  • Agency for State Technology
    Website: www.ast.myflorida.com