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My Florida C F O

Dear Fellow Floridians:

At the Department of Financial Services, we are always working hard to help Florida consumers keep their hard-earned money in their pockets. One of the most popular ways we are helping consumers like you is through our Consumer Services Insurance Helpline. The helpline is staffed by dedicated insurance specialists who are continually trained and informed about any changes that occur to the 26 different categories of insurance. Consuemr Help Online

Are you having trouble with an insurance claim? Is your insurance company or agent not providing the assistance you need? Are you shopping for insurance but want to learn more before you buy? The Consumer Services Insurance Helpline can provide you the insurance and financial answers you are seeking free of charge.

Last year alone, our helpline answered more than 340,000 calls and recovered more than $26 million dollars on behalf Florida’s insurance consumers. These consumers include a Polk County woman who was paid $216,000 after it was discovered that her agent made an error on her insurance application following a house fire. In another instance, we helped a Pasco County man receive $105,000 in life insurance benefits after the company failed to pay his claim timely. Additionally, an Alachua County woman was paid more than $52,000 after our consumer services division determined her medical insurance claim was delayed due to an unnecessary request for additional documentation. These examples represent only a few of the many people who have received assistance through our insurance helpline.

If you have insurance or financial questions, I hope you will let us help. We are ready to take your call, answer your questions or open a file and go to the company on your behalf to help resolve your issue.

Our Consumer Services Insurance Helpline is available Monday through Friday from 8:00 a.m. to 5:00 p.m. at the toll-free number 1-877-MY-FL-CFO (1-877-693-5236). Out-of-state callers, please dial (850) 413-3089. I also encourage you to visit our website,, which may already have the answers you need. On our website, you can also browse our consumer guides, watch informational videos in our OnDemand Library or file a request for assistance all in the comfort of your own home. If you have an insurance or financial question we have a resource for you.

Jeff Atwater
Jeff Atwater
Chief Financial Officer
State of Florida

News of Interest

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Sarasota Herald-Tribune: Builders add 48,000 new jobs

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Sun-Sentinel: Florida's January job cuts down 72 percent

Florida Economic Briefs

Florida’s taxable sales increase 6.6 percent over the year
Taxable sales in Florida increased $28 billion, or 6.6 percent, between November 2012 and 2013. The largest increase was in the business investment category, which jumped 14.6 percent over the same period.

Source: Office of Economic & Demographic Research

U.S. unemployment drops to five-year low in January, despite weak job creation
The national unemployment rate dropped to 6.6 percent in January, a five-year low led by gains in construction and professional and business services jobs. However, job growth was weak last month with the United States economy adding 113,000 jobs, falling short of analyst estimates of 185,000.

Source: Bureau of Labor Statistics

Florida's Bottom LineFlorida's Bottom Line

Explore the latest edition of Florida’s Bottom Line. Inside, you’ll find expert insight on Florida’s economy, finances, workforce and housing market in the year ahead.