jump to main menu jump to subject menu jump to content jump to footer

Division Director

Tanner Holloman

Assistant Director

Andrew Sabolic

Workers' Compensation
200 East Gaines Street
Tallahassee, FL 32399-0318
Workers' Compensation Claims
(800) 342-1741
Workers' Compensation Exemption/ Compliance
(850) 413-1609

Bureau of Monitoring and Audit

Bureau Chief

  • Charlene Miller

Core Functions

  • Overall monitoring and auditing of carrier performance
  • Monitoring accuracy of benefit payments; initiating intervention efforts when appropriate
  • Establishing permanent total cases eligible for Division-paid supplemental benefits
  • Assessing penalties for late reporting, benefit payments, or medical payments
  • Developing and adopting various health care reimbursement manuals
  • Resolving reimbursement disputes between medical providers and payers
  • Investigating reports of provider violations
  • Certifying Expert Medical Advisors
  • Providing technical assistance to customers through telephone contacts, training, and audit workshops

Contact Information

Charlene Miller, Bureau Chief (850) 413-1738
Carrier Performance and PT Supplemental Payments Derrick Richardson
(850) 413-1671
CPS/Penalty Assessments Chad Mason
(850) 413-1669
Medical Services Theresa Pugh
(850) 413-1721
Fax Numbers (Central Office) Bureau Chief's Office - (850) 414-2244
Audits - (850) 414-2244
Penaly - (850) 488-2204
Permanent Total - (850) 414-2244
Medical Services - (850) 413-1982
Central Office (850) 413-1608
Central Office mailing address Bureau of Monitoring & Audit
200 East Gaines Street
Tallahassee, Florida 32399-4224

Here are Florida statutory references regulating the Bureau's responsibilities

  • Section 440.13, Medical services and supplies; penalties for violations; limitations
  • Section 440.15, Compensation for disability
  • Section 440.185, Notice of injury or death; reports; penalties for violations
  • Section 440.20, Time for payment of compensation; penalties for late payment
  • Section 440.525, Examination of Carriers