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Division Director

Tanner Holloman

Assistant Director

Brittany O'Neil

Workers' Compensation
200 East Gaines Street
Tallahassee, FL 32399-0318
Workers' Compensation Claims
(800) 342-1741
Workers' Compensation Exemption/ Compliance
(850) 413-1609

Medical Services Section

Mailing Address: 200 East Gaines Street, Tallahassee, FL 32399-4228
Phone: (850) 413-1613
Fax: (850) 354-5100
Email: workers.compmedservice@myfloridacfo.com

Program Administrator

  • Theresa Pugh

Core Functions

  • Expert Medical Advisor certification pursuant to Section 440.13(9), Florida Statutes. Expert Medical Advisor database maintenance.
  • Reimbursement dispute resolution pursuant to Section 440.13(7), Florida Statutes.
  • Investigation and determination of healthcare provider utilization patterns, billing practices or violations of law or rules that may require penalties, pursuant to Section 440.13(8), (11) or (13), Florida Statutes.
  • Development of Workers’ Compensation Reimbursement Manuals, in collaboration with the three-member panel, pursuant to Section 440.13(12), Florida Statutes.
  • Provision of educational and technical support regarding the aspects of medical services in response to inquiries.

Contact Information

Customer Service (850) 413-1613 Workers.MedService@myfloridacfo.com
Theresa Pugh, Program Administrator (850) 413-1721 Theresa.Pugh@myfloridacfo.com
Expert Medical Advisor (EMA) Certification Twan Jackson
(850) 413-1946
HCP Violations/ Reimbursement/ Billing Policy Clarification Judith Gutierrez
(850) 413-1925
Reimbursement Dispute Resolutions Lucinda Warren
(850) 413-1735
Reimbursement Manual Development Policy/Three Member Panel Mark Harrell
(850) 413-1726
Lynne Metz
(850) 413-1945
Non-Payment Referrals or Inquiries Twan Jackson
(850) 413-1946

Florida Statutory References

  • Section 440.13(7), Provides regulatory language to resolve reimbursement disputes
  • Section 440.13(8), Provides for investigation of health care provider for overutilization and failure to adhere to practice parameters.
  • Section 440.13(9), Provides for Expert Medical Advisor certification and delineates
  • Section 440.13(11), Provides for investigation of health care providers to determine overutilization, improper billing practices or violations of law or rules and resulting penalties.
  • Section 440.13(12), Establishes the three-member panel for development of guides of maximum reimbursement allowances (reimbursement manuals).
  • Section 440.13(13), Provides for payment of medical fees to authorized health care providers and establishes a co-payment for employees after reaching maximum medical improvement for the compensable injury.