The Bureau of Employee Assistance and Ombudsman office (EAO) provides reemployment services to help injured workers return to work. These services are free. The information below explains what services are available, how to make a request and more.
The Reemployment Services program offers a multitude of services to injured employees. These can include vocational counseling, job seeking skills training, resume writing, job placement, a vocational evaluation and training and education.
To request a screening, go to the Injured Employee Web Portal at https://wcres.fldfs.com/resportal/ieweb/ielogin.aspx. Please note the application may take as long as an hour to complete. Before applying, you will need the following information:
Upon receipt of a completed "Request for Screening", your case will be assigned to a case manager who will:
Upon receipt of sufficient information, the case manager will conduct a Vocational Assessment. The outcome of the vocational assessment will determine which services, if any, you are eligible to receive.
The Workers' Compensation law requires the following factors be considered when determining a return to work plan: age, education, work history, transferrable skills, previous occupation, injury, and average weekly wage at the time of injury.
The Reemployment Services staff conducts a vocational assessment to determine which services you are eligible to receive. If additional information is needed after the assessment, you will be referred for a vocational evaluation. The purpose of the vocational evaluation is to determine which services are necessary to help you return to suitable gainful employment. If a vocational evaluation is conducted, the recommendations of the evaluation will be reviewed to determine the best plan for returning you to suitable gainful employment.
Although other factors may affect eligibility, you must, at minimum,:
A carrier may provide the following reemployment services to an injured employee.
When an employee suffers a compensable injury under the Florida Workers' Compensation Law, a carrier must conduct a reemployment status review and report its determination to the injured employee when the injured employee:
Reemployment Status Reviews must be conducted every 90 days thereafter when the above criteria are met.
By statute, a Reemployment Status Review shall include identification of the carrier and the employee, and the carrier claim number and any case number assigned by the Office of Judges of Compensation Claims.
For questions, contact the Division of Workers' Compensation, Employee Assistance and Ombudsman Office by email at firstname.lastname@example.org or by telephone at (800) 342-1741, option 4.
A carrier is responsible for referring injured employees to the department for a Department Screening
A carrier may make a referral to the Department using the web portal at: https://wcres.fldfs.com/resportal/login.aspx.
For questions or concerns about using the web portal, contact the Division of Workers’ Compensation, Employee Assistance and Ombudsman Office by email at email@example.com or by telephone at (800) 342-1741, option 4.
When an employee who has attained maximum medical improvement is unable to earn at least 80 percent of the compensation rate and requires training and education to obtain suitable gainful employment, the employer or carrier shall pay the employee additional training and education temporary total compensation benefits while the employee receives such training and education for a period not to exceed 26 weeks, which period may be extended for an additional 26 weeks or less, if such extended period is determined to be necessary and proper by a judge of compensation claims. These benefits shall not be in addition to the 104 weeks as specified in s. 440.15(2). However, a carrier or employer is not precluded from voluntarily paying additional temporary total disability compensation beyond that period.
The department has a web portal for insurers, self-insured entities & other claims-handling entities to submit Reemployment Status Reviews and make referrals of injured employees to the Department. The web portal is located at: https://wcres.fldfs.com/resportal/login.aspx.
User IDs and Passwords:
For questions or concerns about using the web portal, contact the Division of Workers' Compensation, Employee Assistance and Ombudsman Office by email at firstname.lastname@example.org or by telephone at (800) 342-1741, option 4.