Policy and Underwriting Related Inquiries
All inquiries relating to policy coverage, endorsements and cancellation of your Poe Coverage and Citizens Transition Coverage should be referred to your agent or the Citizens’ Tampa Service Center at #866-875-8877. Citizens’ Tampa Service Center Hours of Operation are Monday - Friday from 8:00 A.M. - 5:00 P.M.
How do I contact the Receiver to get additional information regarding the receivership process?
You may contact the Receiver by using the “Contact Us” form on the website or by calling the consumer hotline at #850-413-3081 (toll-free to Florida residents by calling #800-882-3054).
I have changed my name or mailing address. What should I do?
It is the claimant's responsibility to notify the Receiver, in writing, if there is a change in their name or mailing address. When corresponding with the Receiver, be sure to reference "Southern Family Insurance Company" and the "Receiver's Claim Number ("RCN")", which will allow the Receiver to associate your request with the correct claim and Receivership.
If you have recently changed your name or mailing address, please click here.