Division Director

Toma Wilkerson

Division of Rehabilitation and Liquidation
325 John Knox Road
Atrium Building, Suite 101
Tallahassee, FL 32303

Frequently Asked Questions
Florida Specialty Insurance Company

Is my insurance policy still in force?

No.  All insurance policies issued by FSIC were cancelled as of November 1, 2019, as stated in the Amended Liquidation Order.

What do I need to do if I have an uncashed check written from a SunTrust Bank or Fifth Third Bank account?

The Florida Specialty Insurance Company's accounts at SunTrust Bank and Fifth Third Bank are closed.  Please do not attempt to negotiate any uncashed check(s), as they will be returned.  For assistance with non-cashed checks, you may contact the Department by using the "Contact Us" form within the Receiver's website at www.myfloridacfo.com/division/receiver.  Someone from the Department will review your inquiry and contact you.  You may also contact the Department by calling (850) 413-3081 or toll free at 1-800- 882-3054.  Your inquiry will be directed to the appropriate staff member for review and handling.  

How will I get my unearned premium refund?

​The Florida Insurance Guaranty Association ("FIGA") has been activated to help pay unearned premium refunds for FSIC policyholders. 

If you elected coverage with Citizens Property Insurance Corporation ("Citizens") using the quick quote process, any unearned premium due back from FSIC, minus a $100 statutory deductible, will be sent to Citizens and applied to your new coverage amount.  You can contact Citizens at (866) 411-2742 or https://www.citizensfla.com/floridaspecialty.

If you did not elect coverage with Citizens, you will receive a check for any unearned premium, minus a $100 statutory deductible, owed to you after your policy has been cancelled.

Unearned premium refunds for amounts over $100 have been mailed on all policies impacted by the liquidation.  There is a statutory deductible of $100 applied and any unearned premium under $100 is subject to the deductible.  Unearned premiums are covered by the Florida Insurance Guaranty Association.   

What if my gross refund is less than $100?

​If your gross unearned premium refund is less than $100 you will not initially receive a refund check. If the Receiver subsequently determines that adequate funds are available, it will process and pay the refunds that are less than $100.  

If I have a pending refund related to a rate rollback, how will I get my refund?

​Any pending refunds related to a rate rollback that resulted in an overpayment will be included in the unearned premium refund payment.

If premium was paid directly from my mortgage company to Florida Specialty Insurance Company, will the refund be returned to the mortgage company?

​Premium refunds will be sent directly to policyholders.

I have recently changed my name or mailing address and need to update the company’s records to make sure I receive any information mailed to me. What do I do?

​It is your responsibility to notify the Receiver, in writing, if you change your name or mailing address. You can download the appropriate form and instructions from the Receiver's website, www.myfloridacfo.com/division/receiver .  

When you are corresponding with the Receiver, be sure to reference your policy number and/or claim number which will allow the Receiver to associate your request with the correct receivership.

How can I get more information about my unearned premium?

For policy or premium refunds information, please call 888-723-3055.

For additional questions on unearned premium, you can call 1-800-882-3054 or (850) 413-3081.

If I have already filed a property and casualty claim with FSIC, will the liquidation affect the status of my claim?

No. The Florida Insurance Guaranty Association ("FIGA") has been activated to help pay outstanding claims for FSIC policies.  Processing and payment of pending covered claims has been taken over by FIGA. You can contact FIGA at (800) 988-1450 or https://figafacts.com/.

How do I report a new property and casualty claim?

​New FSIC claims should be reported to the Florida Guaranty Association: you should contact FIGA at:
Florida Insurance Guaranty Association
P O Box 14249
Tallahassee, Florida 32317
1-800-988-1450 (toll-free)
Fax 1-850-523-1888


FIGA will process claims relating to damage to your property which are covered under your homeowners policies.  Claims are subject to a $100 statutory deductible.

I filed a lawsuit against FSIC prior to their entry into liquidation. Why can't the lawsuit progress?

​Pursuant to the Amended Liquidation Order and to Section 631.041(1), Florida Statutes, there is an automatic stay in place prohibiting judicial and administrative proceedings against the company.

What is the Florida Insurance Guaranty Association?

​The Florida Insurance Guaranty Association ("FIGA") is a nonprofit corporation statutorily created to provide a mechanism for the payment of claims when an insurance company is ordered liquidated.

Does FIGA have limits on the covered claims they process and pay?

​The processing and payment of covered claims will be made by FIGA (subject to the lesser of policy limits or FIGA's maximum cap). The maximum amount FIGA will cover is $300,000 with special limits applying to (1) damages to structure and contents on homeowners claims and (2) condominium and homeowners association claims. For damages to structure and contents on homeowners claims the FIGA cap is an additional $200,000. No claim will be paid in excess of this cap. All claims are subject to a $100 statutory deductible over and above any deductible identified in your policy. You may file a claim in the estate of the insurance company for the $100 deductible and for amounts over the cap. Some claims are covered by the guaranty association and some claims can only be filed against the estate of FSIC because they are not covered by the guaranty association.

What is a covered claim?

A covered claim is defined by Section 631.54, Florida Statutes, and means "an unpaid claim, including one of unearned premium, which arises out of, and is within the coverage, and is not in excess of the applicable limits of an insurance policy..." ​

How do I file a claim with the FSIC estate?

​The Department will update the FAQs with instructions for filing a claim soon.  Please check back frequently.

How do I obtain a Proof of Claim form?

The Department has begun mailing Proof of Claim (POC) forms to insureds and/or claimants with an open loss claim.  The Department will be mailing additional POCs to the remaining potential claimants in the next few months.  An option for requesting a proof of claim form will be posted here soon.

Do I need to submit a proof of claim form to the Department in order to have the guaranty association make payments on my pending FSIC claim?

No. The guaranty association has access to the company claim files and will review your claim to determine if it is a covered claim on which payments may be due. If you are not certain that your claim is covered by the guaranty association and/or you wish to make a claim directly against the FSIC receivership estate, you must submit a Proof of Claim form to the Department.

Why did I receive a proof of claim form?

​If you have received a proof of claim form, you have been identified as a potential claimant in the estate of FSIC.  Receiving a proof of claim form does not mean that you do have a claim in the FSIC estate, only that you were listed in the company records and could potentially have a claim.  Potential claimants can include loss claimants, policyholders, general creditors, agents, claims vendors etc

Do I need to submit a proof of claim form to the Department in order to have my invoices for claim related expenses paid?

​Yes.  If you have unpaid invoices for services related to specific claim files (IME, copy charges, legal defense fees, damage estimation, appraisers, adjusting etc.) your claim is considered a General Creditor, Class 6 claim. The Department will be mailing additional POCs to General Creditors in the next few months. A guaranty association does not usually cover these. There may be insufficient assets to pay these types of claims, however, you must file a Department’s proof of claim form to have your claims considered. These types of claims are most often considered Master Claims as they involve more than one invoice.

I am a policyholder. Do I need to submit a proof of claim form to the Department in order to have my Return Premium claim processed?

​No. The Department will not require Proof of Claim forms from policyholders who have a potential return premium claim in the estate of FSIC.  The Department will be filing a Motion with the Court to deem file return premium claims.   Potential claims include the return premium claims of policyholder claimants who had a policy in force on the date of liquidation and all other return premium claims who the department calculates are due return premium. Policyholders do not need to anything to file a timely claim for return premium or to have their claim accepted by the Department.

When is the deadline for filing a claim in the receivership?

​The deadline for filing claims in the FSIC receivership October 2, 2020.

How are claims paid in a receivership?

​The payment of claims in a receivership are paid in priority order as defined by Florida Statutes, Chapter 631. The only assets available for distribution are the assets of the company.

Will my commissions (Agents) or General Creditor claims be paid by the Florida Insurance Guaranty Association ("FIGA")?

​No. Agent's commission claims and general creditor claims are not covered by FIGA, but may be filed as claims in the receivership estate. There may not be sufficient assets to pay this priority of claims; however, you must file a Proof of Claim form to have your claim considered.

Who do I call for non-claims related questions?

​If you have any non-claims related questions regarding the receivership, please contact the Department at Consumer.Services@myfloridacfo.com or by calling (850) 413-3081 or toll free at 1-800-882-3054.

How do I contact the Florida Department of Financial Services which is the court-appointed Receiver of Florida Specialty?

​You may contact the Department by using the "Contact Us" form within the Receiver's website at www.floridainsurancereceiver.org or by calling 1-850-413-3081 (toll free at 1-800-882-3054 for Florida residents).