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Insurance Consumer Advocate

Tasha Carter

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Mailing: 200 East Gaines St.
Tallahassee, FL 32399-0308

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Troubled Waters: Finding a Balanced Approach to Florida's Water Loss Crisis

Florida's Insurance Consumer Advocate, Sha'Ron James, invites the public and members of the media to participate in a forum focused on the water loss claims crisis impacting Florida's homeowner's insurance industry. This forum hopes to find a balanced approach to the issue, calling on members of regulatory and industry groups, consumer representatives, and trade associations to participate and collaborate on this critical issue.

The forum will take place on June 14th from 9:00 a.m. to 4:00 p.m. in Boca Raton at the Florida Atlantic University Stadium, Recruiting Room. For those who wish to participate outside of Boca Raton, the forum will be live streamed via The Florida Channel at www.thefloridachannel.org.

A PDF of the Agenda can be found by clicking here.


Date:June 14, 2016
Time:9:00 A.M. – 4:00 P.M.

Florida Atlantic University
Stadium - Recruiting Room
777 Glades Road
Boca Raton, FL 33431
Agenda: Agenda
Presentation: PowerPoint Presentation

Sha'Ron James, Insurance Consumer Advocate
Jennifer Ferris, Chief Counsel, Office of the Insurance Consumer Advocate
Michelle Winokur, Deputy CFO, Department of Financial Services
Elizabeth Boyd, Director of Legislative Affairs, Department of Financial Services
Caitlin Murray, Director of Government Affairs, Office of Insurance Regulation
Sandra Starnes, Director of Property & Casualty, Office of Insurance Regulation


The forum was streamed live on the WFSU Florida Channel. The forum can be viewed by clicking on the following links:

Part 1: http://thefloridachannel.org/videos/11916-insurance-consumer-advocates-water-loss-crisis-forum-part-1/

Part 2: http://thefloridachannel.org/videos/11916-insurance-consumer-advocates-water-loss-crisis-forum-part-2/

The presentation can be viewed by clicking here.

For additional information contact: 
Becky Griffith, APIR
(850) 413-2872




C. Sha’Ron James
Insurance Consumer Advocate

Water Loss Claims Abuse in Florida

Simon Blank, Director
Division of Insurance Fraud
Department of Financial Services

Water Loss Claims: The Florida Market Experience

Sandra Starnes, Director
Bureau of Property & Casualty
Office of Insurance Regulation

A Broader Perspective: National Water Damage Claims

Alan Haskins, Director
Governmental Affairs
National Insurance Crime Bureau

(11:30 A.M. – 1:00 P.M.)


Homeowners Choice Property & Casualty Insurance Company

Citizens Property Insurance Corporation

Florida Association for Insurance Reform

Florida Association of Insurance Agents

Florida Justice Association

Florida Association of Restoration Specialists

Florida Home Builders Association

Florida Association of Public Insurance Adjusters


(2:45 P.M. – 4:00 P.M.)





News Articles and Press Releases

07/01/2016 POINT OF VIEW Contractor took advantage, now trying to soak my insurer Eleanor Posner - Palm Beach Post
06/16/2016 State forum highlights huge flood insurance issues Lyle Adriano - Insurance Business America
06/15/2016 FAIR Presents Wind and Water Mitigation Policy Recommendations Paul Handerhan - FAIR
06/15/2016 Sides in insurance standoff find reason for optimism Ron Hurtibise - Sun Sentinel
06/14/2016 Troubled Waters panel wades into divisive insurance fight Charles Elmore - Palm Beach Post
06/13/2016 Insurance controversy targeted in Palm Beach County forum Charles Elmore - Palm Beach Post
06/08/2016 CFO Jeff Atwater's Dollars & Sense CFO Atwater's Press Office
06/06/2016 Insurance Consumer Advocate's Forum: Troubled Waters Finding a Balanced Approach to Florida's Water Loss Crisis Agenda Insurance Consumer Advocate's Office
05/31/2016 Insurance Consumer Advocate's Forum: Troubled Waters: Finding a Balanced Approach to Florida's Water Loss Crisis Insurance Consumer Advocate's Office
05/24/2016 Water claims forum aims to quell rising insurance rates Ron Hurtibise - Sun Sentinel