The Division of Consumer Services stands ready to assist consumers by offering direct access to our insurance experts who can answer the many insurance-related questions that will follow in the wake of the storm as well as information and resources. This site will continuously be updated to provide you with the most current information. For more disaster assistance information, please see the video below.
Our toll-free insurance consumer helpline is available.
You may reach us by calling 1-877-693-5236, Monday – Friday, 8:00 am – 5:00 pm, EST
You can speak directly with individuals who can help you review your policies to understand your coverage, help you file claims for damage and offer assistance in the event that you are having trouble communicating with your insurance company.
To verify an insurance agent's or adjuster’s license, visit the Licensee Search page.
Please click here to locate your insurance company and contact information.
Price gouging for any essential commodity and instances should be reported to the Attorney General’s Office at 1-866-966-7226.
Learn more about your hurricane deductible and when it applies.
Available for Download in English, Spanish or Creole
For additional information regarding Florida’s Hurricane Deductible, click here.
Learn more about assignment of benefits and how it can impact a homeowner.
Available for Download in English or Spanish
For additional information on Assignment of Benefits, click here.
The aftermath of a disaster is a challenge for anyone, but for students living away from home, it may leave them feeling particularly vulnerable. It is important for you to prepare for a disaster and to know what steps to take after one occurs. Most colleges and universities have disaster plans in place; be sure to check your school’s website for its disaster instructions.
For additional tips to help college students before and after a disaster, visit Affordable College Online’s Recovering from a Natural Disaster in College guide.
SHELTER / EVACUATIONS / POWER / FUEL / SCHOOL CLOSURES:
State Emergency Response Team (SERT)
Website: www.floridadisaster.org
Telephone Number: 1-800-342-3557
OTHER RESOURCES:
1-866-GET-INFO
Website: www.redcross.org/mo2
(850) 898-3489
Website: www.floridadisasterloan.org
1-800-621-FEMA
Website: https://www.disasterassistance.gov/
(850) 413-9969
Website: https://www.floridadisaster.org/
1-800-621-FEMA
TTY: 800-462-7585
Website: www.fema.gov
770-220-5200 (Local: Region IV Regional Office)
(850) 413-9969
Website: http://flgetaplan.com
Website: https://www.irs.gov/uac/tax-relief-in-disaster-situations
Website: www.nhc.noaa.gov
1-888-379-9531
770-893-1480 (Local: Region IV Regional Office)
Website: https://www.floodsmart.gov/ and www.fema.gov/national-flood-insurance-program
Website: www.salvationarmyusa.org/usn/contact
1-800-659-2955
Website: www.sba.gov
(850) 414-7400 (Tallahassee Headquarters)
Website: www.volunteerflorida.org
Florida Emergency Information Line (FEIL): 1-800-342-3557
Florida Relay Service: Individuals who make calls using the Florida Relay Service should dial 711.
Agency for Health Care Administration
Consumer Complaint, Publication and Information Call Center: 888-419-3456 / 800-955-8771 (Florida Relay Service)
Website: www.ahca.myflorida.com
Agency for Persons with Disabilities
Toll-Free: 1-866-APD-CARES or 1-866-273-2273
CDC+ Program Customer Service: 1-888-329-2731
Website: www.apd.myflorida.com
Agency for State Technology
Website: www.ast.myflorida.com
Attorney General
Fraud Hotline: 1-866-966-7226
Price Gouging Hotline: 1-866-966-7226
Website: www.myfloridalegal.com
Auditor General
Website: http://www.myflorida.com/audgen/
Department of Agriculture and Consumer Services
Consumer Assistance and Information: 1-800-HELP-FLA or 1-800-435-7352
Arson Hotline: 1-800-342-5869
Plant Industry Helpline: 1-888-397-1517
Fair Rides 24-Hour Accident Reporting: 1-800-663-3542
Website: www.freshfromflorida.com
Department of Business and Professional Regulation
Unlicensed Activity Complaint Line: 1-866-532-1440
Website: www.myfloridalicense.com
Department of Children and Families
Florida ACCESS Customer Call Center: 1-866-762-2237
Florida Abuse Hotline: 1-800-96-ABUSE or 1-800-962-2873
Suicide Prevention Hotline: 1-800-273-8255
Website: www.myflfamilies.com
Department of Citrus
Website: www.floridacitrus.org
Department of Corrections
Website: www.dc.state.fl.us
Department of Economic Opportunity
Reemployment Assistance Program (Claims and Benefits): 1-800-204-2418
Website: www.floridajobs.org
Department of Education
Website: www.fldoe.org/contact-us
Department of Elder Affairs
Elder Helpline: 1-800-96-ELDER or 1-800-963-5337
Long-term Care Resident Complaint: 1-888-831-0404
Website: www.elderaffairs.state.fl.us
Department of Environmental Protection
Website: www.dep.state.fl.us
Department of Financial Services
Consumer Helpline: 1-877-MY-FL-CFO or 1-877-693-5236
Out of State: (850) 413-3089
Website: www.myfloridacfo.com
Department of Health
Zika Hotline: 855-622-6735
Website: www.floridahealth.gov
Department of Highway Safety and Motor Vehicles
Florida Highway Patrol (Traffic Incidents by Region): http://www.flhsmv.gov/florida-highway-patrol/traffic-incidents-by-region/
Website: www.flhsmv.gov
Department of Juvenile Justice
Central Communications Center Incident Hotline: 1-800-355-2280
Florida Runaway Hotline: 1-800-621-4000
Prevention Helpline: 1-866-757-0634
Website: www.djj.state.fl.us
Department of Law Enforcement
Enforcement and Investigative Support & Crimes Against Children/Registration Violation Team: 888-335-3767
Missing and Endangered Persons Hotline: 888-FL-MISSING or 888-356-4774
Sexual Offender/Predator Registration Hotline: 888-357-7332
Website: www.fdle.state.fl.us
Department of Lottery
Website: www.flalottery.com
Department of Management Services
Website: www.dms.myflorida.com
Department of Military Affairs
Website: www.dma.myflorida.com
Department of Revenue
Child Support Customer Service: 800-622-KIDS or 800-622-5437
Child Support Payment Inquiry: 877-769-0251
Tax Information and Assistance: 800-352-3671
Website: www.dor.myflorida.com
Department of State
Website: www.dos.myflorida.com
Department of Transportation
Real-Time Traffic and Roadway Information: 511
Road Ranger Service Patrol: *FHP or *347
Fraud Hotline: 800-255-8099
Toll Program (SunPass): 888-865-5352
Website: www.fdot.gov
Department of Veterans’ Affairs
Website: www.floridavets.org
Division of Emergency Management
Website: www.floridadisaster.org
Executive Office of the Governor
Website: www.flgov.com
Fish and Wildlife Conservation Commission
Wildlife Alert Program: 888-404-FWCC or 888-404-3922
Website: www.myfwc.com
Florida Cabinet
Website: http://www.myflorida.com/myflorida/cabinet/
Florida Clerk of Court Operations Corporation (CCOC)
Website: http://www.flccoc.org
Florida Commission on Offender Review
Victims’ Services Unit: 1-855-850-8196
Website: www.fcor.state.fl.us
Florida Courts
Website: www.flcourts.org
Florida Legislature
Website: www.leg.state.fl.us
Office of Financial Regulation
Website: www.flofr.com
Office of Insurance Regulation
Website: www.floir.com
Public Service Commission
Website: www.floridapsc.com
View the links below for important information.