Strategic Planning

We are charged with the development of a comprehensive strategic plan. We aid the Department by recommending continual improvement of our processes and producing results through strategic thinking, careful planning, facilitation, and cooperation. We believe one of our responsibilities is to cultivate partnership and collaboration. Our services include process improvement and re-engineering; problem solving; team facilitation; business process mapping; performance measurement; survey design; research & data analysis; and dashboard development.

Our responsibilities include the facilitation and support of our enterprise project portfolio. We provide certified project managers to facilitate enterprise projects. Our services include mentoring, coaching, training and support to project teams using project management methodology and tools; quality assurance; assistance in the development and review of procurement and governance documentation; maintenance of standardized project management methodology, processes, and tools.

The mission of the Office of Learning & Development is to provide learning and development solutions that are mission-specific, cost-effective, innovative and positively impact the business performance of the Department's employees, stakeholders, and partners. The Office utilizes a comprehensive approach which offers new and innovative learning opportunities while coordinating and assisting the various ongoing Division-level training programs already in place within the Agency. Our services include learning event coordination, planning, scheduling and assistance; a learning Intranet Hub; personality assessments such as the Myers-Briggs Type Indicator and True Colors; conflict resolution style assessments; consultation and evaluation; Academy of Leadership Excellence internship program; Customer Excellence Track; Organization Excellence Track; Personal Excellence Track and the Leadership Excellence Program.