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CONSUMER
SERVICES HELPLINE
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MY SAFE FLORIDA HOME PROGRAM ANNOUNCES HIGH CUSTOMER
SATISFACTION BEFORE HURRICANE SEASON 2008
Survey Highlights Customer Service,
Savings, & Ease of Mitigation Program
Chief Financial Officer Alex Sink released survey results
from Floridians participating in the My Safe Florida Home (MSFH)
program showing 97 percent of homeowners rate the
application process as easy or somewhat easy, 80 percent
rate their overall experience as excellent or good, and 82
percent of respondents say they are willing to recommend the
program to neighbors as hurricane season draws closer.
“One year ago, we reorganized the My Safe Florida Home
program to help Floridians harden their homes against
hurricane damage,” said CFO Sink. “I’m pleased that hundreds
of thousands of Floridians are working with the program to
build a culture of mitigation in our state.”
The My Safe Florida Home program, re-launched by Chief
Financial Officer Alex Sink in April 2007, has provided more
than 214,100 free wind inspections to Floridians.
Participating homeowners receive a wind inspection report,
which suggests ways homeowners can harden their homes
against storm damage and informs homeowners if they are
currently eligible to save money on their wind insurance
premiums.
More than 60 percent of homeowners receiving free wind
inspections have learned they are already eligible for an
average savings of $226 and 34 percent of respondents report
taking advantage of these savings—without making a single
improvement. Floridians whose homes have received free wind
inspections from the MSFH program may also be eligible to
apply, on a first come, first served basis, for matching
tax-free grants of up to $5,000 to make improvements to
their homes. To date, the MSFH program has given 5,769
homeowners grants totaling more than $19.2 million, with an
additional 26,973 homeowners currently working with the
program to make improvements. MSFH may meet the 35,000
statutory grant goal as early as May 2008 and reports 81
percent good or excellent ratings from participants.
Floridians in single-family, site-built homes are eligible
for a free wind inspection performed by a qualified
hurricane mitigation inspector. Properties not eligible for
free wind inspections include mobile and manufactured homes,
apartments, condominiums, multi-family dwellings and
businesses. The MSFH program has also partnered with local
governments and the Volunteer Florida Foundation to offer
low-income homeowners an opportunity to strengthen their
homes against natural disasters.
The inspection survey was sent to 19,795 participants with a
response rate of 23 percent (4,636). For more information,
please visit www.MySafeFloridaHome.com or contact the
program toll-free at 1(866) 513-MSFH (6734). Complete survey
results available upon request.
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