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Consumer eViews
FLORIDA CHIEF FINANCIAL OFFICER TOM GALLAGHER'S WEEKLY NEWSLETTER
Volume 3, Number 23, June 5, 2006
Every one of us hopes for a comfortable and
peaceful retirement. We work hard, save our money, and look admiringly upon
those who have “made it.” That’s why, in Florida, we do not tolerate anyone
taking advantage of our senior citizens.
In the past week, we have announced tough actions against four individuals
who scammed dozens of seniors. Based on investigations by our department,
two Sarasota men were sentenced to lengthy prison terms for stealing
hundreds of thousands of dollars in a Ponzi scheme and, in another case, we
are taking action against two men for selling worthless home health care
plans.
The department’s Senior Resource Center, at
www.flseniors.net,
is specifically designed to help seniors sort out the flood of information
and financial offers presented to them. For those who may not have access to
a computer, please call our toll-free hotline at 1-800-342-2762 for free
brochures.
Key points for all of us to keep in mind are to never be rushed into making
a decision – a deal that is good today should still be good tomorrow – and
take the time to read, ask questions and talk about any offer with your
family or someone you trust.
The department is committed to protecting you and your nest egg, and making
sure your golden years are just that – golden.
-- Tom Gallagher
JUDGE APPROVES LIQUIDATION OF POE INSURANCE
COMPANIES
Gallagher successfully protects the companies’ policyholders this
hurricane season
TALLAHASSEE– A judge today approved putting three financially-troubled
insurance companies under the state’s control, a move
Florida’s Chief Financial Officer Tom Gallagher said will protect
more than 320,000 Floridians this hurricane season. The insurance companies
– Atlantic Preferred, Southern Family and Florida Preferred – are
subsidiaries of the Tampa-based Poe Financial Group.
“My priority is to ensure policyholders have continuous coverage this
hurricane season, and we’ve achieved that,” Gallagher said. “Now our focus
is resolving outstanding hurricane claims.”
Leon County Circuit Court Judge Janet Ferris signed liquidation orders for
all three insurers and appointed the Department of Financial Services as
receiver. As receiver, the department takes control of the companies’
operations and liquidates the companies’ assets to pay outstanding claims.
Gallagher, who oversees the department, said that since Southern Family and
Atlantic Preferred entered rehabilitation on April 25, 2006, the department
has already paid more than $76 million in outstanding claims for both
companies. When an insurance company is in rehabilitation, the department
oversees its operations to protect resources to ensure claims get paid.
Under the liquidation orders, homeowners who are currently covered by one of
the three Poe companies and who are unable to secure new homeowner’s
coverage in the private market will be automatically covered by Citizens
Property Insurance Corporation on July 1. Gallagher said that a formal plan
for smoothly transitioning policyholders to Citizens Property Insurance
Corporation will be presented for the court’s approval by Friday.
Gallagher said effective tomorrow, June 1, the department will be able to
tap into the Florida Insurance Guaranty Association (FIGA) to help resolve
outstanding claims. FIGA is funded by insurers with written premiums in the
same lines of coverage.
Any insured can call FIGA to
check on the status of a claim at
1-866-928-4310 between 8AM and 8PM
Monday thru Friday Eastern Standard
Time. FIGA charges a $100.00 deductible
to administer these claims. FIGA will be sending out postcards
to all existing claimants to facilitate
direct communication.
Southern Family covered nearly 43,000 homeowners and condominium and
homeowners’ associations. Atlantic Preferred and Florida Preferred primarily
provided coverage to approximately 280,000 homeowners, mostly in South
Florida.
For more information, policyholders can contact the Department of Financial
Services at 1-800-342-2762 or log onto
www.MyFloridaCFO.com.
GALLAGHER FILES CHARGES AGAINST TWO SARASOTA AGENTS FOR
MISLEADING ELDERLY IN HOME HEALTH CARE PLAN SALES
Tom Gallagher, Florida’s chief financial officer, announced that he has
ordered two Sarasota agents to answer charges that they made “false and
worthless promises” to dozens of elderly Floridians who thought they were
buying a home health care services plan but paid nearly $200,000 for access
to providers, yet never received any services.
James W. Crain, Jr., 40, director and president of Independent Living Home
Care Membership Association, was ordered to immediately stop selling or
collecting premiums for the home health care plan and, along with Michael D.
Carll, 48, has 21 days to respond to an administrative complaint alleging
that they defrauded elderly customers. The charges follow an investigation
by the Department of Financial Services, Division of Agent and Agency
Services’ Bureau of Investigation. If the charges are upheld, Crain and
Carll face revocation of their insurance agent licenses. Gallagher said he
will also seek restitution.
“It is unconscionable that anyone would take advantage of a senior citizen
looking for help to enjoy their golden years and have peace of mind,” said
Gallagher, who oversees the department and in the past three years has taken
action against more than 110 agents for elder fraud. “We will continue to
bring the full force of the law against unscrupulous agents and aggressively
educate our seniors against these scams.”
The 44 victims, most in their 80s or 90s, suffered from various disabilities
including diminished mental capacity. One 96-year-old victim is legally
blind. Investigators said Crain and Carll convinced the seniors to buy the
plan by misleading them into believing they were buying coverage for
homemaker/companion services and home medical care services. However, the
plan’s fine print indicates that they only bought “access” to providers and
not coverage for homemaker/companion or home medical care services. The
victims received no services at all.
The emergency order affects only the home health care plan being sold by
Independent Living Home Care Membership Association, and not Crain’s other
companies that also operate out of offices at 2477 Stickney Point Rd. in
Sarasota. The other companies are International Life & Health Services, lnc.;
Independent Life Home Care Agency, Inc.; International Life and Health
Services of Manatee County, Inc.; and International Life and Health Services
of Sarasota County, Inc.
To file a complaint, visit www.MyFloridaCFO.com or call the department’s toll-free
consumer helpline at 1-800-342-2762.
GALLAGHER LAUNCHES SPANISH-LANGUAGE WEBSITE
Goal is to Help Hispanic Residents Prepare for Hurricane Season
and More
TALLAHASSEE – Tom Gallagher, Florida’s chief financial officer,
today announced the launch of a Spanish-language version of the Department
of Financial Services’ (DFS) consumer website to better serve Florida’s
growing Hispanic population.
“Nearly three million Hispanics call Florida home and need access to
information that impacts their financial well-being and future,” Gallagher
said. “Following the 2004 and 2005 hurricanes, we had the opportunity to
help thousands of Spanish-speaking residents, and many asked to get more
information on insurance and financial issues in Spanish. My hope is that
launching this new technology before the start of the hurricane season will
ensure a greater number of Floridians are better protected and prepared if a
disaster strikes.”
Gallagher said that his department is among the first statewide
government agencies in Florida to dynamically and comprehensively launch its
site in Spanish. The Spanish site can be accessed by clicking on the “En
Español” tab on the DFS homepage at
www.MyFloridaCFO.com.
More than 5,000 pages were translated on the department’s website, including
consumer-focused areas that offer information about disaster assistance,
homeowners’ insurance, financial matters such as mortgages and investments,
unclaimed property; victim rights and more.
The department used MotionPoint Corporation’s proprietary
TransMotion® technology and service to deploy its Spanish website.
MotionPoint’s approach is fundamentally different from the traditional
approach to website translation, because MotionPoint combines best-of-class
professional human translations with proprietary software tools eliminate
the need for any upfront IT development and technical integration.
“The Department of Financial Services is leading the way among
government agencies that need to serve citizens with information in
Spanish,” said Will Fleming, CEO of MotionPoint. “Florida has one of the
largest Spanish-speaking populations in the country, and CFO Gallagher
understands these residents want access to critical information in the
language of their choice.”
GALLAGHER ANNOUNCES TWO SOUTH FLORIDA AGENTS GET 25-YEAR
SENTENCES IN PONZI SCHEME
Tom Gallagher, Florida’s chief financial officer, announced that two former
south Florida agents have been sentenced to 25 years in prison for their
roles in a Ponzi scheme that bilked more than 30 investors out of $1.2
million.
Thomas A. Masciarelli, 49, and Steven Petrarca, 55, were convicted of
aggravated white collar crime and fraudulent investment transactions
following an investigation by the Department of Financial Services, Division
of Insurance Fraud, and the Office of Financial Regulation.
“What these individuals did was egregious, and their sentences reflect
that,” said Gallagher, who oversees the department. “We will not put up with
Florida’s investors - particularly our vulnerable elderly investors - being
preyed upon.”
The department’s Division of Agent and Agency Services first began
investigating Masciarelli and Petrarca for suspected failure to return
unearned commissions, but the investigation soon led to suspicions that the
two were engaged in selling unregistered securities and the Division of
Insurance Fraud was brought in to assist. The probe revealed the two
convinced clients to liquidate annuity investments and invest in a bogus
company that would buy and sell distressed real estate, and promised returns
of up to nine percent. No real estate was purchased, and investors received
phony statements.
The scheme snared victims in St. Petersburg, Riviera Beach, Gulfport,
Greenacres, Lighthouse Point, Silver Springs, Boca Raton, Jupiter, Sarasota,
North Palm Beach, Lake Worth, Gainesville and West Palm Beach.
Detectives arrested Masciarelli a second time in 2005 and charged him with
stealing $300,000 from three investors – a 58-year-old woman supporting a
disabled adult daughter, an 82-year-old woman with no family, and an
80-year-old man suffering from Parkinson’s disease. All three cases were
nearly identical: Masciarelli sold them fixed annuities from American
Investors Life Insurance Company (AILIC) and then later advised them to cash
out the AILIC annuities and buy investments purportedly offered through his
own company, Palm Beach Financial Services, Inc. However, detectives said
Masciarelli did not invest the funds but instead used the money for personal
and other expenses.
The Department of Financial Services, Division of Insurance Fraud,
investigates various forms of fraud in insurance, including health, life,
auto, property and workers' compensation insurance. To report fraud, visit
www.MyFloridaCFO.com or call the department’s Fraud Fighters Hotline at
1-800-378-0445. A reward of up to $25,000 may be offered for information
leading to an arrest and conviction.
NEW YORK MAN SENT TO PRISON FOR STEALING FROM
FLORIDA’S UNCLAIMED PROPERTY PROGRAM
Tom Gallagher, Florida’s chief financial officer, announced that a New York
man has been sentenced to 18 months in federal prison and ordered to pay
more than $630,000 in restitution after he pleaded guilty to an elaborate
scheme to steal money from Florida’s Bureau of Unclaimed Property. More than
$500,000 of the stolen money was tracked to a bank in Ramallah, Palestine.
Michael Bronstein, 37, pleaded guilty to mail fraud and was sentenced
Thursday by North Florida Federal District Court Judge Robert L. Hinkle. The
charges were the result of a joint investigation by the Florida Department
of Financial Services, Office of Fiscal Integrity, and the Federal Bureau of
Investigation. The North Florida U.S. Attorney’s Office prosecuted the
charges.
“I commend the investigators for unraveling this complex scheme and bringing
this individual to justice,” said Gallagher, who oversees the department. He
noted that during the three-year investigation, the Office of Fiscal
Integrity issued 30 subpoenas and tracked more than 600,000 telephone calls.
Bronstein participated in an elaborate scheme to file fraudulent claims for
unclaimed property through the Florida Bureau of Unclaimed Property, which
currently holds accounts valued at more than $1 billion in unclaimed cash
and property.
The scheme began to unravel in 2002 when a legitimate owner filed a claim on
property that Bronstein had collected on. The Department’s Office of Fiscal
Integrity launched an investigation and determined that Bronstein’s
organization had made six other fraudulent claims in Florida as well as
attempting fraudulent claims in nine other states. The FBI’s Tallahassee
office joined the case, and the investigation expanded into New York where
investigators learned Bronstein had rented office space and equipped it by
using fraudulent credit cards and bank accounts. All told, Bronstein’s
illegal operation took in more than $895,000 in unclaimed property, and
$60,000 from fraudulent credit card transactions.
Since 2003, Gallagher has returned nearly $300 million in cash and property
to current or former Floridians -- about one-third of all of the cash and
property returned since the program’s inception in 1961. Most of the
unclaimed property is turned over from dormant bank accounts, utility
deposits, insurance premium refunds, un-cashed payroll checks and trust
holdings, as well as valuables from abandoned safe deposit boxes. Owners or
heirs can claim their property for free by logging on to
www.fltreasurehunt.org or by calling 1-88-VALUABLE (1-888-258-2253.)
GALLAGHER BANS AGENT WHO TOOK FUNDS FROM TITLE
ESCROW ACCOUNTS
Tom Gallagher, Florida’s chief financial officer,
announced the revocation of the license of a Lake
County title insurance agency, 1st Land Title
Services, and the license of an agent who
misappropriated funds from the agency’s escrow
accounts.
Gallagher’s order revoked the title insurance
license of Portia Lynne Rodriguez, 57, of Mt. Dora,
and permanently banned her from transacting
insurance in Florida. Rodriguez had been a licensed
title insurance agent in Florida since 1993 and was
president of 1st Land Title Services, which had
offices in Tavares, Leesburg, Summerfield and Mt.
Dora.
“This department is determined to ensure that no one
takes advantage of our citizens,” Gallagher said.
“Having an agent’s license is an opportunity to
serve, not an opportunity to steal.”
The actions against Rodriguez’ license followed a
department investigation that uncovered more than
$613,000 missing from an escrow account. The
investigation began after reports of checks being
returned to the agency for insufficient funds.
Affected customers were reimbursed by the title
insurance companies.
Title insurance is required by mortgage lenders to
protect themselves and the homebuyer from property
ownership disputes. Last September, in an unrelated
matter, Gallagher announced that approximately
10,000 Central Florida residents would share a $2.2
million refund agreed to by Fidelity National Title
Insurance Company after a department investigation
uncovered illegal referrals to title agencies for
business.
Gallagher issued a warning to the industry in 2004
against engaging in illegal kickback arrangements,
and initiated investigations into all title agencies
for similar practices. Fidelity National Insurance
Company was the first to reach a settlement with the
department.
To file a complaint, visit the Department of
Financial Services web site at www.MyFloridaCFO.com or call
the toll-free consumer helpline at 1-800-342-2762.
Consumer Services HelpLine (800) 342-2762
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