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Task Force on Citizens Property Insurance Claims Handling and Resolution

Presentations
 

June 9, 2008
2:00 PM – 4:00 PM
Teleconference Number (888)808-6959
Conference Code: 4132880

Welcome
Senator Fasano,
Chairman
Roll Call
Approval of the Minutes – February 26, 2008 meeting
Review of Draft Report and Vote
Closing Remarks Chairman


Final Report

February 26, 2008

Charge of the Task Force
Reading and Approval of the Minutes (February 1, 2008 meeting – Jacksonville)

Paul A. Palumbo
Senior VP of Underwriting
Policy Administration:
Application Process
Underwriting
Inspection Criteria
Coverage A – Replacement Cost Estimator
Policy Issuance
Premium Collection- Processing
Renewal Process
High Risk Account – Multi-Peril Update

Citizens’ Consumer Services Call Centers
Robert Gofourth
Vice President of Operations
Steve Bitar
Director of Consumer Service

Consumers’ Non-Claim Concerns
Tom Terfinko, Deputy Director
Citizens’ Policyholder Forum (Bradenton)
Division of Consumer Services
Department of Financial Service

Citizens’ Daily Claims Handling
Eduardo Mareovich
Additional Living Expenses
Senior Vice President of Claims

Hurricane Claims
2004/2005 Open Claims - Update
Mediation, Appraisal, Litigation
Overview of Re-opened/ Supplemental Claims
2008 Hurricane Season – Preparedness
Curtis Hutchens
Assistant General Counsel
Eduardo Mareovich
Senior Vice President of Claims

Task Force Discussion
Other Areas of Interest
Senator Fasano, Chairman

Property Insurance Appraisal Umpire Legislation
Florida Justice Association  Richard M. Benrubi & Jason Mulholland
National Assoc. of Public Insurance Adjusters  Wes Baldwin
Catastrophe Insurance Specialist  Daniel R. Montgomery
Florida Insurance Claim Resolutions  Saul Cimber

 

February 1, 2008

Daily Claims Department
File Summary
Claims Additional Questions
Eduardo Mareovich
Citizens Property Insurance Corp.
Senior Vice President of Claims

Consumers’ Daily Claim Concerns
Marta Arrington, Director
Department of Financial Service
Division of Consumer Services

Office of the Internal Auditor
Joyce Bellows
Citizens Property Insurance Corp.
Chief of Internal Audit

Insurance Agent Training – Update
Susanne K. Murphy
Citizens Property Insurance Corp
Executive Vice President

2004/2005 Open Claims - Update
New and Re-opened Claims
Curtis Hutchens
Citizens Property Insurance Corp.
Assistant General Counsel

http://taskforceoncitizensclaimshandling.org

 

October 5, 2007

2004/2005 Open Claims - Update
2004/2005 Hurricane Claims Opened or Reopened Since June 18, 2007

Curtis Hutchens, Esquire
Assistant General Counsel
Mediation, Appraisal and Litigation

Citizens Property Insurance Corp.

Independent Adjusters – Update
David Emery, Executive Vice President Operations
Citizens Property Insurance Corp.

Insurance Agents – Update
Susanne K. Murphy, Executive Vice President
Citizens Property Insurance Corp.

Office of the Internal Auditor - Update
Susanne K. Murphy, Executive Vice President
Citizens Property Insurance Corp.

Daily Claims Department
David Emery, Executive Vice President Operations
Citizens Property Insurance Corp.

Statute of Limitations
Lauri Goldman, Senior Attorney
Office of the Insurance Consumer Advocate

Proposed Legislation: Public Adjusters
Summary of Public Adjuster Legislation

Terry Butler, Senior Attorney
Office of the Insurance Consumer Advocate

Proposed Legislation: Property Insurance Loss Appraisers
Summary of Appraiser Legislation
Terry Butler, Senior Attorney
Office of the Insurance Consumer Advocate

http://taskforceoncitizensclaimshandling.org

June 4, 2007 Meeting

CAT Claims Processing Flow
Tim Loftin, Senior V.P. of Claims
Citizens Property Insurance Corp.

Hurricane Mediation -- Department of Financial Services
Elizabeth Teegen, Esquire
Senior Executive Attorney

Hurricane Mediation -- Collins Center
Mark S. Pritchett
Executive Vice President

Mediation Review -- Office of the Consumer Advocate
Steve Alexander, Actuary

Appraisal Process -- Hurricane Claims Resolution
Citizens Property Insurance Corp.
Curtis Hutchens, Esquire
Assistant General Counsel

Litigation Issues - Merlin Law Group
William “Chip” Merlin, Jr., Esquire

Florida Association of Public Insurance Adjusters
Public Adjusters Florida Statute - 626.854
Florida Administrative Code - Rule 69B
Mark Boardman, Past President
Raymond Altieri, First Past President

2004 / 2005 Hurricane Issues & Recommendations
Department of Financial Services
Tom Terfinko, Assistant Director
Division of Consumer Services

Citizens Consumer Services
Steve Bitar, Assistant Director
Agent & Consumer Services

Internal Controls: Procurement Process & Office of the Internal Auditor
Office of the Internal Auditor 627.351(6)(h)
Citizens Property Insurance Corp.
Susanne K. Murphy, Esquire
Executive Vice President
Beth Brenneis, External Auditor
Carr, Riggs & Ingram
 

May 21, 2007

Minutes

Government in the Sunshine
Public Records and Ethics

Elizabeth Teegen, Executive Senior Attorney
Legal Services
Department of Financial Services

Citizens Property Insurance Corp.
Bruce Douglas, Chairman of the Board of Governors
Citizens Property Insurance Corp.

Citizens Property Insurance Corp.
Policyholders Declarations of Rights
The History of Citizens
Susanne Murphy, Executive Vice President
Citizens Property Insurance Corp.

Citizens Property Insurance Corp.
Claims: Overview
Tim Loftin, CPCU, AIC, Senior Vice President of Claims
Citizens Property Insurance Corp.
Catastrophe - Rick Larson
Daily Claims - Ray Walton
Field Operations - Jeff Lambert
Special Investigations - Joe Theobald
Claims Programs - Bill Hughes
Quality Assurance - Bill Steelman
 

TASK FORCE ON CITIZENS PROPERTY INSURANCE CLAIMS HANDLING AND RESOLUTION  - Staffed by FLORIDA DEPARTMENT OF FINANCIAL SERVICES