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Task Force on Citizens Property Insurance Claims Handling and Resolution

News Article
 
 Dynamic weather in Florida causes insurance concerns
WTXL TV 27 ABC Tallahassee

A major meeting is underway at the Capital today. Lawmakers want to make sure the states' insurance of last resort is ready for the 2008 hurricane season. ABC 27's Alex Diprato reports.

Unfortunately it's only a matter of time before Florida gets hit again. Not only were homes left tattered by recent hurricanes, but so was reputation the state's insurer of last resort - Citizens Property.
A citizen's task force met Tuesday at the Capitol to make sure the insurance company has continued to iron out problems like its poor service, and slow adjuster response time.

Task force members say Citizens has improved.

"They have come a long way with the changes they have made," Senator Mike Fasano said. "I believe they are prepared if a hurricane has to come past and hit Florida,"

"The programs they have put in place since 2006, we believe they are moving in the right direction," Staff Director Vicki Twogood added.

Citizens Insurance was created in 2002 for homeowners who couldn't get insurance through a private company. It's become the state's largest insurer with more than 1.2 million customers and may have to pick up more. Just last week, State Farm announced it will no longer write new policies.

While it all looks so good far on paper the real test will come when the real thing comes.

"So far we should not have to be concerned, but when the catastrophic event occurs, we will know right away."

Citizens insurance does not have its own adjusters, but has contracted with 45 firms who've trained 6,000 adjusters to fan out across the state in the event a hurricane strikes.
TASK FORCE ON CITIZENS PROPERTY INSURANCE CLAIMS HANDLING AND RESOLUTION  - Staffed by FLORIDA DEPARTMENT OF FINANCIAL SERVICES