The Legislature recognizes that policyholders and applicants of
Citizens Property Insurance Corporation should receive the
highest possible level of service and treatment. This level
should never be less than the private market. The Legislature
further recognizes that Citizens Property Insurance
Corporation's service standards should be no less than those
applied to insurers in the voluntary market with respect to
responsiveness, timeliness, customer courtesy, and overall
dealings with policyholders and applicants. The purpose of the
task force is to make recommendations to the legislative and
executive branches of this state's government relating to the
handling, service, and resolution of claims by Citizens Property
Insurance Corporation that are sufficient to ensure that all
Citizens' policyholders and applicants in this state are able to
obtain appropriate handling, service, and resolution of claims,
as further described in this section.
The task force shall conduct such research and hearings as it
deems necessary to achieve the purposes specified and shall
develop information on relevant issues, including, but not
limited to, the following:
Improve customer service.
(b) Improve adjuster response time after a hurricane.
(c) Efficient use of available adjusting sources for claims.
(d) Improve the time it takes to conduct damage assessments.
(e) Dispose of and settle claims remaining from the 2004 and
2005 hurricane seasons
improve the time it takes to dispose of and settle claims
remaining from the 2004 and 2005 hurricane seasons.
(f) Improve the time it takes to dispose of and settle
(g) Hire an adequate level of permanent claims and adjusting
staff in addition to outsourcing its claims-adjusting
functions to independent adjusting firms.
By July 1, 2007, the task force shall provide a report
containing recommendations regarding the process Citizens
Property Insurance Corporation should use to dispose of the
claims remaining open from the 2004 and 2005 hurricane seasons.
July 1, 2008, the task force shall provide a report containing
findings relating to the issues identified and recommendations
consistent with the purposes of this section and also consistent
with such findings. The report shall include recommendations
regarding the process Citizens Property Insurance Corporation
should use to dispose of claims. The task force shall submit the
reports to the Governor, the Chief Financial Officer, the
President of the Senate, and the Speaker of the House of
Representatives. The task force may also submit such interim
reports as it deems appropriate.
The task force shall monitor the implementation of the
provisions of Chapter 2006-12, Laws of Florida, relating to the
creation of the Office of Internal Auditor in Citizens Property
Insurance Corporation and shall make such additional
recommendations as it deems appropriate for further legislative
action during the 2006-2008 legislative biennium.
For staff support and assistance, please
Vicki A. Twogood, CPM
Office of the Insurance Consumer Advocate, Dept of Financial
Gloria M. Strickland
Office of the Insurance Consumer Advocate, Dept. of Financial