Florida’s last-resort insurer Citizens says executives will talk Friday about changes to its controversial reinspection program affecting more than 225,000 customers.
Chairman Carlos Lacasa and president Barry Gilway will “discuss customer focused changes to the mitigation re-inspection program and plans to conduct a comprehensive organizational review,” a company statement said.The inspections have taken away discounts for hurricane-related building features for three out of four of more than 225,000 customers. Premiums have jumped 23.5 percent or $600 on average. Some customers have seen annual bills double.
State insurance consumer advocate Robin Westcott, who has brought a series of
consumer complaints to the company’s attention, said Thursday she was encouraged
Citizens leadership has begun to “recognize the problems in the re-inspection
program.” Her office will “continue our review and offer additional input for
making the re-inspection program fair and reasonable for Citizens
policyholders,” she said.