Consumers who have questions or need assistance with an individual insurance or financial issue, please call the Department of Financial Services, Division of Consumer Services at 1-877-My-FL-CFO (1-877-693-5236) or, if calling from outside Florida, (850) 413-3030. Visit the Division of Consumer Services on the Internet. The Division of Consumer Services has experienced staff who will enter all pertinent information into the Consumer Services Tracking system and will respond to individual concerns. The Insurance Consumer Advocate utilizes data entered into the tracking system to identify trends or business practices that may adversely impact Florida consumers. This data analysis may then result in the publication of consumer advisories and/or the development of corrective legislation.
The Office of the Florida Insurance Consumer Advocate can be reached by telephone at (850) 413-5923, or by email to Insurance Consumer Advocate.