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Informational Brochures & Consumer Guides

Informational Brochures and Consumer Guides are available for download in pdf PDF format.

Property Insurance and Natural Disaster Guides

Automobile Insurance

Toolkit

Automobile Insurance: This toolkit outlines the coverage you must have as a Florida resident and explains your other insurance options.
 
English or Spanish
 
 
 

Homeowners' Insurance Toolkit

Homeowners Insurance: This toolkit provides helpful suggestions to prepare you for any type of claim that involves the largest investment you’ve made - your home.

 
English or Spanish

 


Residential Property Claim Disputes

Residential Mediation: The Department of Financial Services stands ready to assist consumers who are having difficulty getting residential insurance claims resolved.

 
English or Spanish
 
Request For Personal Residential Insurance Mediation

Natural Disaster Guide

Natural Disaster Guide: Your guide to insurance and financial preparation in the event of a natural disaster.

 
English or Spanish

 


Hurricane Tips - Are You Prepared?

Disaster Tips: DFS offers the following insurance and financial tips to help you before a hurricane strikes.

 
English or Spanish
 

NAIC - Free myHOME Scr.APP.book app for:

The MyHOME Scr.APP.book home inventory application lets you quickly capture images, descriptions, and serial numbers of your prized possessions. The app organizes information by room or by category and even creates a back-up file for email sharing. It is great for determining how much insurance you really need and for filing a claim.

 
iPhone | Android

 

Automobile Insurance

Claim Disputes

Auto Mediation: The Department of Financial Services stands ready to assist consumers who are having difficulty getting auto insurance claims resolved.
 
English or Spanish
 
Request For Automobile Insurance Mediation

Title Agents & Title Insurance Guide

Title Insurance: During the home buying process many of us are faced with a barrage of terms and procedures we have never heard of, especially if we are first-time buyers. This publication is designed to help you understand the process.

 
English

 


Commercial Residential

Claim Disputes

Commercial Mediation: The Department of Financial Services stands ready to assist consumers who are having difficulty getting commercial residential insurance claims resolved.

 
English
 
 
 

Disaster Assistance

Disaster Assistance: This brochure offers tips on dealing with damage from hurricanes and other natural disasters, including numbers to call for assistance with insurance issues.

 
English or Spanish

 


Tie-Downs

 

Tie-downs can help prevent damage to your manufactured or mobile home during a storm. They can save you money on insurance, and they’re required by Florida law. Learn more from this publication.

 
English or Spanish

 

 

 

 

 

 

Small Business

Guide

Small Business Guide: Finding the best insurance plan to protect your business is one of the many important decisions you must make as a small-business owner. This guide explains the required and optional coverage you need to consider.

English or Spanish
 
 

 


Home Inventory

Form

Home Inventory Form

 
English

 


Sinkholes and Catastrophic Ground Collapse

Sinkholes are an unpredictable part of the Florida landscape, especially in West Central Florida and the greater Tampa Bay area. Before you buy a home, make sure that you have these bases covered.

 
English
 
 
 

Generators

Generators:A generator can be your best friend during a hurricane or prolonged power outage. But misused generators can be deadly-causing fires, electrocution or carbon monoxide poisoning.

 
English or Spanish

 


Settling Your Sinkhole Claim Brochure

The Neutral Evaluation Program provides a professional to determine the existence and scope of a sinkhole loss.

 
English
 

Forms used for sinkhole claims:

 
Sinkhole Insurance Claims Request for Neutral Evaluation
 
Neutral Evaluator's Report

 

 

 

Life and Health Insurance Guides

Life and Annuities

Guide

Life and Annuity Guide: When considering purchasing an annuity, it is important that you understand your needs and the products that are available to meet them. This guide is designed to point out the differences between life insurance and annuities as investments, and how to find the plan that is right for you.

 
English or Spanish


Viatical & Life Settlements Guide

Viatical and Life Settlements Guide: Viatical settlements provides a life insurance policyholder a cash benefit for a life policy before the death of the insured. This booklet helps define terms used in such settlements and offers guidelines to see whether such an investment is right for you.

 
English


Medicare Supplement

Guide

Medicare Supplement Guide: Medicare is an essential health care program for people age 65 and older and people with disabilities. This guide will help you evaluate your health care insurance needs.

 
English

 

 

Annuity Purchase

Checklist

Annuity Purchase Checklist: Questions to ask an agent or agency when considering the purchase of an annuity.

 
English


Health Insurance

Guide

Health Insurance Guide: Health insurance is an important coverage that can protect you and your family from the devastating financial effects of unexpected health problems or catastrophic illness. Please review the Health Guide for ways to control and manage costs.

 
English


Medicare and You

Guide

Medicare and You Guide: Your best and official source of answers to your medicare questions.

 
English

 

Annuity Purchase

Tips

Annuity Purchase Tips: Answers common questions buyers have regarding the purchase of an annuity.

 
English


Long Term Care

Guide

Long Term Care Guide: Long-term care encompasses a wide range of medical, personal and social services. People may need this care if they suffer from prolonged illness, disability or cognitive impairment.

 
English


Medical Discount

Program

Medical Discount Program: Medical discount cards and plans are being increasingly advertised and promoted. It is essential that you understand their benefits and conditions.

 
English

 

 

Financial Guides

Collections

Collections: Consumers are protected from harassment by collection agencies. This brochure explains your rights when dealing with debt collectors.

 
English & Complaint Form


Unclaimed

Property

Unclaimed Property: Unclaimed property is a financial asset that has been left inactive by its owner. Unclaimed money is deposited into the state school fund, where it is used for public education.

 
English

 


Surplus Lines

Surplus Lines: Surplus lines insurance is an alternative type of insurance coverage for consumers who cannot get coverage in the standard or “admitted” market. Standard companies will not write policies for unusual, high-risk situations. Read the brochure to learn more.

 
English

 


Reverse Mortgage

Rack Card

Reverse Mortgage Rack Card: Before you borrow, consider these questions to determine if a reverse mortgage is right for you.

 
English or Spanish

 

Credit Scoring

Credit Scoring: Credit information plays a key role in most homeowners and automobile coverage and rates. Understanding how the system works is your best defense against costly and damaging mistakes.

 
English


Predatory

Lending

Predatory Lending: Predatory lenders offer easy access to money but often use high-pressure sales tactics, inflated interest rates, outrageous fees, unaffordable repayment terms and harassing collection tactics.

 
English or Spanish

 


Young Consumers Guide

Young Consumers Guide: Your financial life is just beginning. Read here for tips dealing with purchasing a car and insurance, signing up for credit cards, and avoiding identity theft and predatory lending.

 
English or Spanish

 


Avoid Affinity

Fraud

Avoid Affinity Fraud: Never make an investment based solely on the recommendation of a member of an organization, religious, or ethnic group to which you belong.

 
English

 

Fight Fraud

Fight Fraud: Borrowing money for a home or car? Investing in stocks and securities? Insuring your family and possessions? Plenty of frauds and scams are ready to take advantage of you. Learn how to Fight Back Against Fraud in this brochure.

 
English or Spanish


Home Mortgage

Shopping Tips

Home Mortgage Shopping Tips: Consumers are protected from harassment by collection agencies. This brochure explains your rights when dealing with debt collectors.

 
English

 


Victims Rights

Victims Rights: This brochure offers guidelines on your rights as a victim of a crime, what to expect from the legal system, and resources for assistance.

 
English or Spanish

 


Workers Compensation

Fraud

Workers Compensation Fraud: Join the battle against workers' compensation fraud. Learn about the consequences of workers’ compensation fraud and how to report it.

 
English or Spanish