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File an Insurance Complaint
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Click here to learn more and register for a forum near you!

On Demand Video Library
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Protecting seniors from financial fraud and abuse.

Health Insurance Reform and You
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Consumers can submit a request for assistance with insurance products, including bonds, warranties and annuities, online.

Operation SAFE
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Click here to learn more about how to protect your nest egg.

On Guard
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Before you sign a contract or write a check make sure that the company, broker or agent is licensed to do business in Florida.

 

Alerts

 

Lottery Scam: The Florida Lottery reported that scammers have been sending emails using the department’s logo and letterhead claiming the recipient has won a monetary prize. To claim a share of the funds, the email requests that the recipient contact the person listed, provide financial information and pay taxes.

Florida Lottery officials will not contact players unless they have entered a game or drawing on the official Florida Lottery website or social media sites. Remember, you can’t win if you didn’t enter.

To report a lottery scam, contact the Florida Lottery's Division of Security at 850-487-7730. If you or someone you know has been a victim of a financial scam please call 1-877-MY-FL-CFO (639-5236) or REPORT FRAUD now.

American Debt Settlement Solutions, Inc. (ADSS): The Consumer Financial Protection Bureau has filed a complaint in federal district court against Florida debt-relief company American Debt Settlement Solutions, Inc. (ADSS) alleging that the company misled consumers by charging illegal fees for their services. Read more…

Warranty Offer Alert: Floridians who have received a warranty offer from HomeServe USA Repair Management Corp. are urged to carefully review the offer for an “optional service plan.” The Miami-based insurance agency is reported to have mailed notices to 600,000 Florida residents in November 2012, and consumers are complaining that the notice looks like a bill from a government agency. Click here for an article about the complaints.

The Division of Consumer Services has provided a list of suggestions to the National Association of Insurance Commissioners on steps to improve the recovery process for disaster victims. Click here to read the list of suggestions.

Visit our Consumer Alerts page for more information and also view our list of common Fraud & Scams.

Other Resources

Rule Notices

The Division of Consumer Services announces that Rule Chapter 69J-8, Alternative Procedure for Resolution of Disputed Sinkhole Insurance Claims, has been adopted with an effective date of December 26, 2013. The revisions to the rule were made to conform the rule to current statutory requirements. The changes address the following subject areas: neutral evaluator qualifications, notice of the availability of neutral evaluation, procedure to request neutral evaluation, selection of the neutral evaluator and filing of the neutral evaluation report. Click here, to view Rule Chapter 69J-8.