Fingerprint results are now automated
During the delay as noted above, we took the opportunity to implement a new process for receiving fingerprint results from the FBI. Previously, it required manual handling of each result, which was very time-consuming. Now when the FBI sends us the federal fingerprinting result information, it is electronically indexed into our system. This process is more secure, reduces the possibility of human error, and will expedite our processing time for license applications. It is one of the many examples of how we continue to find innovative methods to improve our customer service, save taxpayer money, and go green!