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Insurance Consumer Advocate

Sha'Ron James

Contact Us
Mailing: 200 East Gaines St.
Tallahassee, FL 32399-0308

For Consumer Assistance:
Contact the Division of
Consumer Services within the
Department of Financial Services

Online at
Consumer Services
Toll-free in Florida
Out of State
(850) 413-3089

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News, Media, Communications

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News Articles

05/24/2016 Family stung by surprise medical bills KWWL ABC-7
05/18/2016 Ever heard of an AOB? Well it is costing your insurance rates to rise Jackie Callaway - ABC Action News
05/16/2016 Fraud prompts rate increases and new rules for Citizens Insurance customers Adam Winer - ABC Action News
05/13/2016 Changes Coming For Citizens Policy Holders News Service of Florida
05/13/2016 Hefty Surprise Medical Bills Can Be a Burden for Families Olivia Sterns and Michael Cappetta - NBC News
05/12/2016 Air medical providers seek productive solutions regarding consumer costs, not empty rhetoric Richard Sherlock - Missoulian
05/11/2016 High cost of air ambulance trips Dale Russell - FOX 5
05/11/2016 30 things to know about balance billing Brooke Murphy and Kelly Cooch - Becker's Hospital CFO
05/10/2016 Former ICA: Florida’s Assignment of Claims System Needs Mending Best News Service - John Weber
05/10/2016 Citizens insurance: Big changes July 1 could cost you if you ignore Palm Beach Post - Charles Elmore
05/10/2016 Citizens alerting policyholders of new claims restrictions Sun Sentinel - Ron Hurtibise
05/10/2016 Citizens Implements Contract Changes to Address Florida Water Losses Insurance Journal
05/09/2016 Woman killed by ambulance billed $25K for ambulance ride she didn’t live long enough to take Travis Gettys - Raw Story
05/06/2016 Mitigation Firms Play Havoc With Florida Homeowners Market AM Best Insurance News and Analysis
05/05/2016 Clearwater insurance CEO takes aim at lawyers Margie Manzel - Tampa Bay Business Journal
05/04/2016 The painful price you’ll pay if you ever need a life-saving air ambulance Jenna Morton - WQAD 8
05/03/2016 Florida’s McCarty: Assignment of Benefits Issue Undermines Progress on Rates Best's Insurance News and Analysis
05/03/2016 Special Report: Execs Warn of Impending Florida Market Crisis Over Water Loss Claims Amy O'Connor - Insurance Journal
05/01/2016 Chopper shock: Couple gets $60K bill for 25-minute air evacuation Rick Karlin - Times Union
04/28/2016 Florida Regulators Approve Policy Language Aimed at Limiting “Assignments of Benefits” Claim Practice Cozen O'Connor - Lexology
04/28/2016 After New York, Florida Curbs Surprise Bills for Emergency and Out-of-Network Services Nili S. Yolin - Lexology
04/27/2016 Court Revives Class Allegations in Billing Practices Suit Mary Anne Pazanowski - Bloomberg BNA
04/26/2016 Florida makes strides in health-care reform Bill Herrle - Orlando Sentinel
04/25/2016 Air ambulance rides can amount to sky-high costs for families Tiffany Lester - NBC Montana
04/25/2016 How Health-Care Costs Can Impact Your Paycheck Tom Hudson - WLRN Miami
04/21/2016 Some Florida ER Doctors Wary Of New State Health Laws Ryan Benk - WMFE
04/20/2016 Underwater: Cleaning up fraudulent water mitigation claims Brian S. Tenzer, Esq. - Property Casualty 360
04/20/2016 Growing air ambulance industry presents cost, regulation challenges Emily Rappleye - Becker's Hospital CFO
04/20/2016 Emergency Room Doctors Say Florida's New Legislation 'Flawed' Ryan Benk - WJCT
04/19/2016 Citizens negotiating managed repair program Ron Hurtibise - Sun Sentinel
04/19/2016 Florida Governor Signs Legislation Aimed at Curbing Unexpected Medical Bills ACA International
04/18/2016 ND senators working to curb sky high air ambulance bills Forum News Service - WDAY 6 ND
04/17/2016 Gov. Scott signs key health bills Jim Saunders - News Service of Florida
04/15/2016 Surprise medical bill protection signed into law Ron Hurtibise - Sun Sentinel
04/15/2016 Air Ambulance Reform Effort Dies In US Senate Corin Cates-Carney - Montana Public Radio
04/15/2016 Hospital Price Transparency, Anti-Balance Billing Bills Become Law Lynn Hatter - WFSU
04/14/2016 Scott Signs Key Health Bills, Vetoes Dental Measure Jim Saunders - News Service of Florida
04/14/2016 Florida governor signs law shielding patients from surprise medical bills Harris Meyer - Modern Healthcare
04/14/2016 Scott signs surprise medical bill ban, advocate thanks Post readers Charles Elmore - Palm Beach Post
04/14/2016 Florida Implements Law Protecting Consumers From Surprise Medical Bills Ashlee Kieler - Consumerist
04/13/2016 Don’t Be a Victim of Balanced Billing Nurse Katz - Huffpost Healthy Living
04/11/2016 Scott Poised To Act On Health, Education Bills Jim Saunders - The News Service of Florida
04/10/2016 Sticker shock: Health insurance no guarantee of lower bills for some patients Ken Alltucker - The Arizona Republic
04/08/2016 Florida and California move to shield consumers from surprise medical bills Harris Meyer - Modern Healthcare
04/04/2016 Federal, state efforts to end balance billing: 4 things to know Kelly Gooch - Becker's Hospital CFO
04/03/2016 States Work to Limit Out-of-Network Medical Bills Donna Rosato - Consumer Reports
03/31/2016 Health Bills, Tax Cuts, 'Legacy Florida' Go To Scott News Service of Florida
03/25/2016 Patient protection bill good legislation Editorial - Cape Coral Daily Breeze
03/25/2016 Florida homeowners, be wary of losing insurance policy rights under certain repair contracts Letter to the Editor - Bradenton Herald
03/24/2016 Citizens Wants to Address the Rising Cost of Homeowners Insurance Coverage Shawn Nordstrom - Live Insurance News
03/23/2016 Insurers see a scam, critics see an excuse to raise rates John Romano - Tampa Bay Times
03/22/2016 President Obama’s Budget Takes State-Level Debates Over Surprise Out-of-Network Bills To National Policymakers Sandy Ahn, Jack Hoadley, and Sabrina Corlette - Health Affairs
03/21/2016 Surprise Medical Bills? The Florida Legislature Offers Some Relief! Bruce Platt - JDSupra
03/21/2016 Commentary: Florida's Failure to Pass AOB Reforms Will Impact State Insurance Market William Stander - Insurance Journal
03/20/2016 Letter: Florida homeowners lost in legislative session Letter to the Editor - Tallahassee Democrat
03/18/2016 Proposal to ban surprise medical bills reaches Florida governor's desk Daniel Chang - Miami Herald
03/18/2016 Why 'surprise medical bills' are an important statehouse story Trudy Lieberman - Columbia Journalism Review
03/18/2016 Surprise medical bills: Fla. seen as U.S. model as consumers speak out Charles Elmore - Palm Beach Post
03/18/2016 Team 10: Airlift patients left to foot thousands in bills Adam Rocusin - ABC 10 News
03/18/2016 Air rescue's hidden cost Andy Pierrotti and Andy Viganas - KVUE
03/17/2016 Air ambulance sticker shock: Life-saving flight can leave you buried in debt Connie Thompson - KOMO News
03/16/2016 SKY RAGE: big bills, debt, and lawsuits following medical helicopter flights Brooks Jarosz - ABC6
03/16/2016 Citizens Insurance: Limit "weaponized" water claims to 10k under plan Charles Elmore - Palm Beach Post
03/16/2016 Citizens Warns of 'Crisis" on Claims Issue Jim Turner - News Service of Florida
03/16/2016 Citizens: Let's ask governor to investigate water claims, insurance rate hikes Ron Hurtibise - Sun Sentine
03/14/2016 Homeowners Lose as Florida Legislature Allows AOB Lawsuit-For-Profit Scheme to Fester Willaim Stander - Claims Journal
03/14/2016 Insurance rates set to rise as legislature fails again to enact reform Ron Hurtibise - Sun Sentinel
03/12/2016 Florida Insurance Consumer Advocate Champions Passage of Balance Billing Legislation East Lake Blister
03/11/2016 Prescribing, Insurance Changes Get Last-Minute Approval CBS Miami
03/11/2016 Insurance company must fairly reimburse emergency physicians Tallahassee Democrat
03/11/2016 Jeff Atwater Praises Legislature for Curbing "Balance Billing" Drew Wilson - Florida Politics
03/11/2016 Surprise medical bills ban passes Florida Legislature on last day Charles Elmore - Palm Beach Post
03/11/2016 Florida Property and Casualty Association Says Thank Legislature For AOB Inaction Drew Wilson - Florida Politics
03/11/2016 Legislature passes Citizens Property Insurance bill The Lake Wales News
03/10/2016 Private insurers confirm that claims abuses have led to higher costs and rates Insurance Business America
03/08/2016 Florida Assignment of Benefits, Ridesharing Bills Approaching Dead End Amy O'Connor - Insurance Journal
03/08/2016 Bill Takes Aim at Surprise Hospital Bills in Florida Tony Pipitone - NBC6 Miami
03/04/2016 Citizens Insurance: Records shed new light on water-claims 'crisis' Charles Elmore - Palm Beach Post
03/04/2016 Surprise medical bills: Senate fight holds bill's fate Charles Elmore - Palm Beach Post
03/02/2016 Surprise medical bills: Senate fight holds bill's fate Charles Elmore - Palm Beach Post
03/02/2016 House Sends Several Healthcare Bills To Senate Lynn Hatter - WFSU
03/02/2016 Direct Primary Care, Balance Billing Get House Support Daylina Miller - Health News Florida
03/02/2016 Report: Florida Water Claims up 46 Percent in 5-Year Period Amy O'Connor - Insurance Journal
03/01/2016 Senate Committee Passes Assignment-of-Benefits Reform in Water Damage Insurance Claims Phil Ammann - Florida Politics
03/01/2016 Surprise medical bills: Fla. House bill advances to final vote Charles Elmore - Palm Beach Post
02/29/2016 Surprise medical bills: Consumers 'need help' from lawmakers now Charles Elmore - Palm Beach Post
02/26/2016 Legislature working to stop insurance company practice of 'balance billing' Andrew Bern - Sun Sentinel
02/26/2016 Balance Billing Crackdown Heading Toward Final Votes Lynn Hatter - WFSU
02/25/2016 Surprise medical bills ban survives tense fight Charles Elmore - Palm Beach Post
02/24/2016 Surprise Health Care Bill Protections Addressed in President Obama's 2017 Budget for Health and Human Services Basil H. Kim and Jackie Selby - The National Law Review
02/24/2016 Bid to end 'surprise billing' by health care providers hits home stretch Ron Hurtibise - Sun-Sentinel
02/24/2016 Assignment of benefits rules in need of reform Adam Hasner - Sun-Sentinel
02/24/2016 Senators delve into insurance controversy Jim Turner - The Tampa Tribune
02/24/2016 Senators try 'herding' lobbyists to address insurance issue Daniel Ducassi and Christine Sexton - POLITICO Florida
02/18/2016 Negron promises to push balance billing amendment Christine Sexton - POLITICO Florida
02/17/2016 Assignment Of Benefits Bill Postponed; Insurers Group Urges Action Janelle Irwin - Florida Politics
02/17/2016 20 things to know about balance billing Brooke Murphy - Becker's Hospital CFO
02/17/2016 Capitol Reax: Balanced Billing Florida Politics
02/17/2016 Surprise bills ban heads to FL House floor, advocate 'thrilled' Charles Elmore - Palm Beach Post
02/17/2016 Surprise medical bills: More than emergency care at issue, groups say Charles Elmore - Palm Beach Post
02/16/2016 Senate Committee Green Lights Legislation to End Balance Billing Allison Nielsen - Sunshine State News
02/16/2016 Balance Billing Measure Clears 2nd Seante Panel Jim Rosica - Florida Politics
02/12/2016 A new proposed law could mean big changes for surprise hospital bills WFTV 9
02/12/2016 Citizens Launches 'Call Citizens First' Campaign to Combat Florida Abuse Insurance Journal
02/11/2016 Consumers frustrated with surprise medical bills Joe Ducey; Courtney Holmes - ABC 15
02/11/2016 Proposal to Ban Balance Billing Continues to Weave Through Legislature Allison Nielson - Sunshine State News
01/20/2016 Commission, Senate Committee Push Transparency Forward Carol Gentry - WUSF News
01/19/2016 Florida Health Group to House Committee: Pass Balance Billing Legislation Allison Nielsen - Sunshine State News
01/19/2016 Balance Billing Measure Moves Ahead Despite Reservations Ryan Ray - Florida Politics
01/19/2016 Advocate welcomes 'great start' for ban on surprise bills, doctors wary Charles Elmore - Palm Beach Post
01/14/2016 Florida Hospital Association Rolls Out Transparency Website Lynn Hatter - WFSU
01/09/2016 Citizens policyholders face multiple 'opt out' notices Leila Miller - Miami Herald
01/08/2016 Balance Billing Proposal Gets Senate Sponsor Carol Gentry - Health News Florida
01/06/2016 Make sure Citizens' claims hold water The Sun Sentinel Editorial Board
12/17/2015 Balance Billing Solution Proposed Carol Gentry - Health News Florida
12/17/2015 Insurance consumer advocate proposes arbitration for billing disputes Christine Sexton - Politico Pro
12/17/2015 Ban 'balance billing' in emergencies, state advocate says Charles Elmore - Palm Beach Post
12/07/2015 Aetna, Humana say merger worth it despite fewer consumer choices Charles Elmore - Palm Beach Post
12/07/2015 Most insurers fail to respond to state advocate's request for water damage data Ron Hurtibise - Sun Sentinel
11/09/2015 State sheds hurricane-insurance customers Susan Jacobson - Orlando Sentinel
10/13/2015 Consumer advocate challenges insurers on water damage claims Ron Hurtibise - Sun Sentinel
10/05/2015 Surprise medical bills? Tell an Oct. 15 state forum. Help fix it Charles Elmore - Palm Beach Post
09/03/2015 Citizens defends proposed rate hike after questions raised News Service of Florida
09/02/2015 Insurance consumer advocate challenging Citizens rate increase request Charles Elmore - Palm Beach Post
09/02/2015 Florida's consumer advocate fights Citizens Property Insurance rate hike Jacksonville Business Journal - News Service of Florida


Press Releases/Op-Eds

04/14/2016 Governor Rick Scott Signs Legislation to Protect Patients from Price-Gouging at Florida Hospitals Governor Scott's Press Office
04/14/2016 CFO Jeff Atwater Applauds Governor Scott for Signing Legislation that Ends Surprise Medical Bills CFO Atwater's Press Office
04/14/2016 Insurance Consumer Advocate Advocacy Alert: Air Ambulance Insurance Consumer Advocate's Office
04/01/2016 Insurance Consumer Advocate: A Call To Action Insurance Consumer Advocate's Office
03/11/2016 CFO Atwater Celebrates 2016 Legislative Successes CFO Atwater's Press Office
03/11/2016 CFO Jeff Atwater Applauds the Passage of Legislation that Protects CFO Atwater's Press Office
03/11/2016 Florida Insurance Consumer Advocate Champions Passage CFO Atwater's Press Office
02/12/2016 Advocacy in Action: End Surprise Medical Bills Insurance Consumer Advocate's Office
02/04/2016 Advocacy in Action: End Surprise Medical Bills Insurance Consumer Advocate's Office
01/15/2016 Insurance Consumer Advocate's Forum: Informing Consumer Decisions: What is the FAIR Health Database? Insurance Consumer Advocate's Office
12/15/2015 Consumer Outreach Advisory - Miami Gardens Insurance Consumer Advocate's Office
11/16/2015 Consumer Outreach Advisory - Tallahassee Insurance Consumer Advocate's Office
10/21/2015 Consumer Outreach Advisory - Jacksonville Insurance Consumer Advocate's Office
10/15/2015 Insurance Advocate's Forum: Finding a Balanced Approach to Unexpected Medical Expenses Insurance Consumer Advocate's Office
10/07/2015 CFO Jeff Atwater's Dollars & Sense CFO Atwater's Press Office
10/05/2015 Florida's Insurance Consumer Advocate To Host Balance Billing Forum CFO Atwater's Press Office
09/28/2015 Consumer Outreach Advisory - Palm Beach Gardens, Ft. Lauderdale, and Delray Beach Insurance Consumer Advocate's Office
08/31/2015 Letter to Kevin M. McCarty, Commissioner re Citizens 2016 Proposed Rates Insurance Consumer Advocate's Office
08/25/2015 Florida’s Insurance Consumer Advocate Joins Twitter CFO Atwater's Press Office
07/28/2015 CFO Jeff Atwater Appoints Sha’Ron James as Florida’s Insurance Consumer Advocate CFO Atwater's Press Office