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Insurance Consumer Advocate

Sha'Ron James

Contact Us
Mailing: 200 East Gaines St.
Tallahassee, FL 32399-0308

For Consumer Assistance:
Contact the Division of
Consumer Services within the
Department of Financial Services

Online at
Consumer Services
Toll-free in Florida
Out of State
(850) 413-3089

Public Records Requests

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For Consumer Assistance

Consumers who have questions or need assistance with an individual insurance or financial issue, please call the Department of Financial Services, Division of Consumer Services at 1-877-My-FL-CFO (1-877-693-5236) or, if calling from outside Florida, (850) 413-3030. Visit the Division of Consumer Services on the Internet.

The Division of Consumer Services has experienced staff who will enter all pertinent information into the Consumer Services Tracking system and will respond to individual concerns. The Insurance Consumer Advocate utilizes data entered into the tracking system to identify trends or business practices that may adversely impact Florida consumers. This data analysis may then result in the publication of consumer advisories and/or the development of corrective legislation.